Associate Director Digital Product Management

Why Optus?

We are a business fuelled by optimism, unwavering customer focus and a team of amazing people.

And that’s where we come in…. “the amazing people” part!

We don’t sit back and wait for the future to happen, we are out there crafting our own path through new technology, innovation, and investment. We are truly a challenger brand, with challenger spirit.

Within the Digital Product Management Team, our mission is to create customer love by delivering capabilities that enable simple and fast purchases, leading eCommerce experiences and improving speed to market. In this crucial role, the Associate Director, Digital Product Manager will be responsible for the digital product strategy and roadmap. This includes a focus on end to end customer experience, enabled by the right product capabilities and solutions, across web, mobile, contact centres and retail stores.

Focusing on Agile ways of working, engaging collaboratively with other teams across multiple business units to achieve Optus’ customer growth and retention, this role will contribute to our overall Optus eCommerce strategy that will see simple, personalised, digital led purchase journeys enabled across all our customer touchpoints.

Your day to day will consist of...

• Strategy: Working with other Product Managers across various business channels in developing of a world-class digital eCommerce toolkit, delivering strategic capability in partnership in finding opportunities and benefits for new strategic digital e-commerce initiatives that will make up the overall product development and lifecycle roadmap.
• Commercial: Continuously identify business advantages to form and refine Optus’ digital strategy. Demonstrate ownership of business strategy for new digital technologies to grow our ability in engaging and winning new customers.
• Customer insights and analytics: Researching and understanding key trends from market, digital behaviour and from experimentation results to determine roadmap priorities in order to deliver customer-led experiences.
• Capacity Planning: Continuously tailor our capacity on a quarter by quarter basis, applying prioritisation methods that line up with key team members and overall Optus value streams.
• QBR and Roadmap: Drive roadmap alignment and work closely with Product Owners to define and present Quarterly Business Reviews.
• Industry knowledge and growth: Connect and network with other Digital Product Managers in other industries to apply the best methodology back into Optus.

What makes you perfect for the role?

• Demonstrated experience as a Product Manager in eCommerce related channel and enabling digital purchase experiences, particularly in digital checkout feature enablement and optimisation.
• Current internet technologies and trends knowledge and understanding of industry standards underpinned by prioritisation of CX methodologies.
• Effective ability to work alongside engineering teams to validate technical solutions and identification of alternative solutions for the delivery of products to ensure business requirements are met.
• Targeted identification and ability to build efficient solutions that balance customer and market needs with what is realistic, at reasonable cost, in reasonable time and with available resources.
• Customer focused with a strong drive for achieving sales, building and maintaining effective relationships with key business partners and customers.
• Innovative and creative problem solver, with strong analytical abilities, personable and approachable communication style with highly skilled presentation abilities.

Optus is a place where we let you do you. We offer a range of benefits including:

• Competitive salary and performance incentives
• Discounts to Optus products and services, and to over 400 retailers Australia-wide
• Training, mentoring and development opportunities (ask us about OptusU!)
• Up to five days of Volunteer Leave per year
• A “connected” day for you to use to connect to something you are passionate about
• Hybrid ways of working
• Vibrant campus life, variety of facilities including restaurants, cafes, gymnasium, GP, and post office
• Sydney Campus; 20mins from CBD via our Optus bus. Our 999 Metro Connect service connecting you to and from Macquarie University Metro Station to Optus Campus every 6-8 minutes, morning and afternoon!

Curious about our culture? Go behind the scenes with our people by searching #OptusLife on LinkedIn!

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email AccessibleRecruitment@optus.com.au along with your preferred method of contact and we will be in touch.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity.
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