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<123117> Pega Delivery Lead

Date: 21-Nov-2020

Location: Singapore, Singapore

Company: Singtel

We have a great opportunity for a talented and self-motivated Pega Delivery Lead, Experience-Led Solutions to join our Next Solutions team. At NCS, we seek to nurture talents in creating and developing innovative solutions. If you are passionate about new technologies and new ideas, NCS could be a place for you!


Position Summary:

The Delivery Lead requires full comprehension of NCS’ offering from application, infrastructure and communication engineering. He/She is responsible for service delivery management for high-valued Application Development, SI and maintenance projects for the Experience-Led Solutions centre, supported by project managers and directors. He/She ensures that NCS achieves the revenue, profitability, quality and customer satisfaction targets for the delivery, working with other competency centres and LOBs, while also overseeing the customer solutions aspects for the technical proposals to meet these clients’ requirement and win new deals. The role requires deep system integration knowledge to be able to bring together cross-functional teams.

This role manages a team of highly motivated individuals in the analysis, design, development, implementation and/or maintenance of systems. He/She should also possess superior project management capabilities and a proven track record in assuming overall responsibility and managing multi-million dollars projects in both the government and commercial sectors. He/She will also need ‘hands-on’ knowledge, vast exposure and wealth of experience within vendor and user environment, coupled with a driven and self-motivated personality.

 


Responsibilities:

 

  • Lead and manage the project delivery teams to deliver the revenue and profit targets for various key accounts.
  • Lead and manage the customer solution team during the pre-tender, tender or trial stages to help in winning new contracts.
  • Manage a team of project directors and managers to ensure timely delivery of services to the customers in a cost-effective manner.
  • Work closely with LOBs to ensure that qualified resources are in place to meet project requirements.
  • Establish responsive business relationship with customers including problem reporting, escalation and resolution processes.
  • Manage risk and the impact of customer change requests, hence identifying all the downstream implications to services, timelines and costs.
  • Manage the service support team for preventive and timely system issue resolution
  • Manage and monitor the budget and control costs to ensure maximum achievement of revenue and margin.
  • Close the loop by providing feedback to service and/or product offering teams around competitive intelligence and product/service innovation.
  • Constantly look out for new technologies applicable in the sector and work closely with LOBs to ensure that the competency is built for the sector to deploy such technologies, developing deep engineering capabilities in the organization.
  • Implement technology risk and control framework to the team.
  • Develop and communicate delivery status and performance reports.
  • Build and maintain strong partner relationships with key vendors and contractors to serve the clients requirements.
  • Collaborate with various internal stakeholders (e.g. Customer Fronting Unit) and external groups (e.g. vendors) in having close relationship with customers to serve their current and future needs in their respective sectors.


The ideal profile should have / be:

  • Degree in Engineering, Computer Science or a related discipline
  • PMP certification, ITIL certification a plus
  • At least 15 years' experience in Project Management capabilities
  • Knowledge on development customer journey maps, digital experience, PEGA system delivery methodology and strong understanding of Agile, Waterfall approaches to delivery is preferred.
  • Project managed and delivered/successfully implemented at least 3 projects relating to government agencies of TCV values more $10M each a plus
  • Proven track record in assuming overall responsibility and managing multi-million dollars projects in both the government and commercial sectors
  • Excellent communications and able to work well with executive level and management staff
  • Client focused and strong organizational, project management and stakeholder management skills
  • Ability to lead multiple teams to deliver robust IT services. 
  • Drive and follow up on continuously process improvement exercise in the teams
  • Proven record of successful staff management in areas of recruitment, performance appraisal and professional development.

 

If you would like to be part of the winning team that does great work, apply today!

 

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