Associate Director, Billing and Credit Portfolio Delivery

At Optus, we don’t sit back and let the future happen to us - we’re out there making it. By expanding into new technology and relentlessly improving every day, we’re creating a better tomorrow for all Australians.
 

We believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers.
 

This division is on a transformation journey where 3 distinct operational functions have been established Billing, Credit & Fraud, Collections all having an enterprise view across Optus. In addition our enhanced support function will continue to drive the development of the B&C strategy and roadmap who closely with the Operations team who execute on this. 
 

This is a new role, introduced to partner with the Head of, Billing & Credit and their leadership team and will be accountable for managing the execution of the Billing and Credit change and special project portfolio as well as identifying and driving efficiencies across the business unit.
 

The day to day
 

• Identify and drive the simplification roadmap across the function.
• Be the lead on any Optus special projects including enterprise wide strategic programs.
• Participate as a key member of the Senior Leadership Team and have a forward view of major deliverables as each set of 90-day priorities are worked through.
• Manage the execution of  the overall change and simplification  programs and support the Head of Billing and Credit  and Leadership team in developing the overarching strategy.
• Support the Head of Billing and Credit in developing the overarching strategy and annual operating plan (AOP).
• Provide support to the Head of Billing and Credit to ensure that the leadership team remains focused on delivering key strategic initiatives.
• Ensure the efficient co-ordination of the team as it relates to strategic planning, mobilizing, execution and business performance.
• Co-Design with purpose team wide initiatives, events and leadership forums.
• Preparation of Billing & credit presentations and EXCO papers where required.

What’s in it for you?

• Minimum 3 days in the office, 2 days remote – with flexible hours to suit!
• Inclusive paid parental leave, up to 14 weeks for the primary care giver
• All Optus employees have access to resources, webinars and support via the ‘Parents at Work portal’
• Own your growth by accessing an extensive online and facilitator led learning catalogue – even earn a MBA micro-credential via OptusU (University)
• Connect at work through one of our employee-led volunteer groups: Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans and Yarn Network
• Vibrant campus life, variety of facilities including restaurants, cafes, gymnasium, GP, and post office
• Two easy travel options to Sydney Campus: Optus bus from Sydney CBD (20min travel time) and Macquarie University Metro Station (every 6-8 minutes); morning and afternoon!

Keen to see what it’s really like to work at Optus? Search #OptusLife on LinkedIn to go behind the scenes!
 

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email AccessibleRecruitment@optus.com.au along with your preferred method of contact and we will be in touch.
 

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity.