Account Executive Team Leader

An empowering career at Singtel begins with a Hello. Our purpose, to Empower Every Generation, connects people to the possibilities they need to excel. Every "hello" at Singtel opens doors to new initiatives, growth, and BIG possibilities that takes your career to new heights. So, when you say hello to us, you are really empowered to say…“Hello BIG Possibilities”.

Make an Impact by

• Lead, mentor, and motivate a team of inside sales.
• Develop sales strategies / GTM to meet revenue targets.
• Monitor and analyze sales performance, call statistics and provide feedback.
• Train and coach team members to enhance their selling skills.
• Develop / finetune proper call scripts for Products and solutions.
• Ensure proper SFDC usage and data management with integrity.
• Provide feedback on marketing campaigns to optimize sales.
• Handle escalations and customer issues professionally.
• Work with Data analysis team to generate reports on sales performance and forecasts.
• Maintain strong customer relationships to drive repeat business.

For off-shore team:

• Managing by outcome
• Ensure the team effectively supports Singapore-based customers and align with sales initiatives.
• Foster a high-performance culture with regular feedback and performance reviews with team leader in off-shore centre.
• Collaborate with offshoring leader in manage staffing, training, and operational efficiency for offshore agents, adherence to compliance, regulatory requirements, and data protection policies.
• Act as the key liaison between the offshore agency and Singtel’s internal management in Singapore.
• Monitor customer interactions for quality assurance and continuous improvement.

Skills for Success

• Min 3-5 years in sales / sales leadership
• Strong knowledge of inside sales, , and/ or customer engagement strategies.
• Ability to manage and develop high-performing remote teams, display potential for growth
• Experience in managing scorecards, performance metrics, and sales analytics.
• Ability to work with external vendors and internal teams effectively.
• Strong verbal and written communication skills to coordinate across regions.
• Proficiency and familiarity in SFDC and processing systems, and reporting dashboards.

Rewards that Go Beyond

• Flexible work arrangements
• Full suite of health and wellness benefits 
• Ongoing training and development programs 
• Internal mobility opportunities

Are you ready to say hello to BIG Possibilities?

Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!