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Account Manager, Industrial & Commercial

Date: 03-Apr-2021

Location: Singapore, Singapore

Company: Singtel Group

We have a great opportunity for a talented and self-motivated Account Manager to join our Client Service Unit team in NCS. At NCS, we seek to nurture talents in creating and developing innovative solutions. If you are passionate about new technologies and new ideas, NCS could be a place for you!

 

Summary:
The Account Manager is responsible for driving NCS sales, including account penetration, prospect qualification, orchestrations of biz development and sales activity, sales process planning, and contract negotiation during closing stage of all sales opportunities in the industry and/or sector that he/she is in. He/She is expected to build deep and trusted business relationships with the client to seed and grow future opportunities.

Beyond managing his/her own sales, sold margin and Business Centre’s revenue achievements, he/she also act as trusted client advisors, bringing together the right NCS team with the relevant expertise and thought leadership to coordinate pre-sales, professional services, and support resources to drive successful solutions for clients.

He/she will work closely with different teams across NCS such as the Client Service Units, Lines of Businesses (LOBs), NEXT Services. He/she will work with the teams to define the solution offerings & value propositions to maximise NCS’ win probability in each and every opportunity. This is achieved by him/her having a deep understanding of the business needs of the clients, and working within the CSU and across the LOBs to strategise new growth plans.

Post sales, he/she will also work with the delivery team to ensure we deliver to the client’s expectation. He/she will work with Delivery Lead/ Service Lead to coordinate across NCS for required resources to meet the desired outcomes, if required.

 

Responsibilities:

  • Lead and grow his/her portfolio of accounts space through strong engagement with key decision makers by selling NCS solutions to the target customer base;
  • Have a strong understanding of the latest technology trends and the business needs of the clients, thus being able to coordinate across functional teams within NCS to bring the right winning team to drive successful solutions and contract closure;
  • Meet sales quota through identifying and gaining business from new and existing clients and ensuring customer’s satisfaction through the products and services provided by NCS
  • Manage and coordinate contract terms and conditions internally and externally;
  • Manage and build relationships at all levels with the designated clients that he/she is in charge of;
  • Develop value prepositions and negotiate successfully to close deals;
  • Develop a good understanding of the organisation’s products and services to coordinate pre-sales requirements;
  • Drive profitable wins focused on NCS’ core capabilities and growth strategy;
  • Coordinate and partner across functional teams and Lines of Businesses (LOBs) within NCS to strike innovative deals, get orders provisioned and meet the customers' service expectations;
  • Provide one-stop experience to customers regarding all NCS services.
  • Work closely with delivery team to ensure we deliver to the desired outcomes – coordinating across the wider NCS organization, if required, to bring the required resources.

 

 

The ideal profile should have / be:

 

  • IT infrastructure experience is preferred.
  • At least 5 years experience in IT sales will be preferred.
  • Account Management Experience especially in the area of Commercial and Industrial
  • Client-Focused Solutions Experience
  • Ability to Communicate Client Needs with Staff
  • Ability to Manage Multiple Projects and Relationships Simultaneously,
  • Negotiation Skills, Listening Skills, Communication Skills, Presentation Skills, Time Management Skills
  • Bachelor's Degree preferable in IT

 

If you would like to be part of the winning team that does great work, apply today!

 

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