Account Manager

At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative. 

Join us and experience what it’s like to be with an Employer of Choice*. Together, let’s create a brighter digital future for all. *Awarded at the HR Fest Awards 2020.

Responsibilities:

• Develop new and existing business
• Generate new revenue from customers to meet an assigned annual sales quota
• Manage customer relationships to ensure customer satisfaction in order to increase sales revenue
• Manage key accounts and develop long term business relationships with customers
• Aggressively generate and pursue sales leads to develop new sources of revenue from corporate customers to meet or exceed annual quota
• Respond to telecommunication requirements and IT related inquiries from potential corporate and international customer
• Manage all stages of the sales cycle including developing leads through cold-calling, qualifying prospects, customized proposal development, contract negotiation, and project implementation
• Follow through with all internal post-sales processes, including submitting paperwork for all order processes, coordinating to ensure services are turned up in a timely manner and any other post-sales issues (i.e. billing, collection etc)
• Work with various individuals across departments to ensure delivery of results
• Provide exceptional customer experience for prospects and clients to develop long term business opportunities

• Complete annual strategic sales action plans

• Forecast business as required by management in order to ascertain demand for products and services

• Support Singtel Global Offices (SGO) customers in Singapore

• Provide competitive market feedback on a regular basis in order to ensure Singtel’s products remain competitive in the marketplace

• Propose business and telecommunication solutions

• Assess clients' existing and future requirements

• Deliver formal customers' presentations

• Write and present customers' proposals

• Evaluate and select vendors

• Negotiate with customers at the Senior Management / Director levels

Requirements:

• Degree with at least 3 - 5 years experience in Sales and Account Management in MNC

• Knowledge on telecommunication network including voice, data, WAN, datacentre and network infrastructure technologies

• Knowledge on ICT technologies and services including unified communications, video conference, IT security, network optimization, cloud etc

• Understanding of managed services competition and market landscape

• Self driven, energetic, resourceful, creative and good leadership

• Able to project strong, positive image of self and Company