Active Directory Services Engineer # Worklocation Malaysia

At Singtel, our mission is to Empower Every Generation. We are dedicated to fostering an equitable and forward-thinking work environment where our employees experience a strong sense of Belonging, to make meaningful Impact and Grow both personally and professionally. By joining Singtel, you will be part of a caring, inclusive and diverse workforce that creates positive impact and a sustainable future for all.

Be a part of something BIG!

As an Active Directory Services (ADS) Engineer, you will play a pivotal role in the modernization, optimization, and automation of our Active Directory Services ecosystem, encompassing technologies such as but not limited to: 

• Azure Active Directory (AAD) 
• Azure AD Connect (AADC) 
• Active Directory Federation Services (ADFS) 
• Active Directory Certificate Services (ADCS) 
• Domain Name System (DNS) 
• Virtual Directory System / Lightweight Directory Services (VDS / LDS) 

The objective of this position primarily is for the efficient day-to-day operations of the ADS environment, ensuring exceptional service delivery, problem resolution, and proactive management. 

Additionally the candidate may be called upon to be part of the transformation initiative to optimize the ADS services, aligning them with contemporary industry standards and best practices.  

 Make an Impact by:

ADS Transformation and Modernisation

• Assess, strategize, and lead the transformation initiatives for the ADS ecosystem to enhance efficiency, security, and scalability.
• Implement modernization strategies, including adopting new features, optimizing configurations, and implementing best practices in ADS and related technologies.
• Enhance, develop, maintain system documentation for ADS, including installation, configuration, and appropriate SOPs.

Optimization and Automation

• Identify areas for optimization within the ADS infrastructure to improve performance, resource utilization, and user experience.
• Design and implement automation solutions to streamline repetitive tasks and processes related to ADS operations.
• Work with Singtel in-house automation team to deliver such automation

Day-to-day Operations

• Handle service requests, incidents, problem management, and change requests related to ADS and its associated services.
• Perform routine maintenance, monitoring, and troubleshooting to ensure the stability and availability of the ADS environment.
• Improve existing processes through solutions to recurring problems and enhancements to existing solutions or documentation.
• Manage customer satisfaction through effectively communicating and managing customer expectations.

Service Delivery and Performance Management

• Ensure adherence to service level agreements (SLAs), change management process and key performance indicators (KPIs) for ADS services, striving for excellence in service delivery.
• Proactively monitor and manage the performance of ADS services, identifying and addressing potential issues before they impact users.
• Root Cause Analysis and Continuous Improvement:
• Conduct thorough root cause analyses for incidents and problems, identifying underlying issues and recommending preventive measures to mitigate future occurrences.
• Drive continuous improvement initiatives based on lessons learned and feedback, aiming for a highly resilient and responsive ADS environment.

Skills for Success:

• Graduate with degree from reputable college 
• At least 12 years of experience working with Microsoft Identity technologies such as Active Directory, Azure Active Directory.
• Proven experience in transforming and operating complex, multi-forest, multi-purpose, Active Directory Services and related technologies.
• Strong proficiency in related services such as, but not limited to Azure AD, AD Connect, ADFS, PKI, DNS, and VDS/LDS.
• Demonstrated ability to analyse, optimize, and automate ADS services and associated processes.
• Must have deep and thorough understanding of monitoring best practices, and compliance to best practices for security and operations.
• Knowledge of server virtualization technologies, preferably VMware and/or Microsoft technologies
• Sound knowledge in ITIL framework.
• Expert knowledge of MS Active Directory
• Expert knowledge of MS Active Directory integration with other applications for SSO.
• Relevant certifications (e.g., Microsoft Certified: Azure Solutions Architect Expert, Microsoft Certified: Azure Administrator Associate) are a plus.

Rewards that Go Beyond:

• Full suite of health and wellness benefits
• Ongoing training and development programs
• Internal mobility opportunities

Your Career Growth Starts Here. Apply Now!

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.