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Expert

Date: 14-Jan-2021

Location: Adelaide, Australia

Company: Singtel

About Us                     

Are you ready to say “Yes” to an exciting new career change?  We are looking for Superstar Experts who are passionate about providing customers exceptional service. At Optus, we are bringing in a new age and pushing the boundaries to explore how we can go further to delight our customers. Optus is about to start a revolution in our industry and we want you to be part of our journey ‘Gen Yes’

 

About the Role

Our Platinum Care Team is like no other, we are a family. We collaborate to provide unique customer solutions and in turn, our customers are happier, stay longer with us and spend more over time. Are you passionate about working together with a like-minded group of experts who have the drive and motivation to deliver what’s best for our customers? Our Platinum Customers have a suite of products and services with Optus ranging from Entertainment to Home and Mobile that collectively hold over 2 Million Services.

Our Platinum Care Principles are:

  • We take ownership and accountability to resolve our customers enquiries with genuine care
  • We do the work – No customer will be left behind ever again.
  • We make things simple with the right people and right skills to get things done

 

Working in pods, our ‘team of experts’ will be made up of Experts who are universal in knowledge covering our home and mobile product offerings. Using a mixture of communication mediums including voice and messaging you’ll be comfortable dealing with complex customer enquiries no matter what the channel. Both written and verbal communication skills will be high on your list of skills.

 

You’ll need to be brave, curious and create meaningful connections to be successful in this role.

So, what’s in it for you?

  • A fresh working environment like no other
  • Awesome perks and discounts on a range of services
  • A healthy remuneration package and bonus for OTP
  • The ability to make a difference for our customers as we transform the way we serve
  • At Optus you are the centre of our success, the reason for every positive interaction is YOU.

 

About You

What success looks like in this role:

We’re looking for team players, with the will to be universal and multi skilled. Being proactive will be in your nature with critical thinking and problem solving being something you’re not afraid to explore. Due to the universal nature of team, there will be support available by your coach to lend you a helping hand. You’ll also have your team mates available to help you learn and upskill along the way. You won’t be frightened by change, and you’ll look at ways or opportunities individually and as a team on how we can continue going further for our customers by suggesting process improvements, learning opportunities or CX enhancements. The team working environment encourages co-creation and champions team unity; this allows insights to be shared amongst the team, provides the opportunity for others to take on the role to be upskilled and cross trained.

Exceptional communication skills are required for the position both written and verbal.  A strong sense of urgency and the ability to work as a team unit is a must. A minimum of 2 years customer service experience is preferred.