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Telesales Centre Manager

Date: 13-Aug-2019

Location: Adelaide, Australia

Company: Singtel

Telesales Channel Manager is a key role in the Digital Sales Sales division, has direct accountability for the strategy development and execution Mobile Saves in Telesales to deliver growth and NPS objectives


The purpose of this role spans two key accountability areas:

  • Transform Telesales and deliver world class Sales capability to deliver growth objectives
    • Accountability for developing and implementing plan to drive sales growth & conversion performance across Telesales Mobile Saves to achieve multi product AOP targets
    • Develop key transformational strategies with innovation to deliver best in class Telesales Contact Centre purchase experience
    • Drive best practice across teams and broader Telesales channel to deliver customer NPS and value growth
    • Integration with Customer Value Management (CVM) team to deliver optimal conversion outcomes for both Inbound and Outbound campaign activity


  • Strong focus on people and leading leaders in a high-performance Sales culture
    • Accountability for leading & developing 8 Team leaders and over 99 frontline sales staff in Telesales channel
    • Implement coaching a development framework to build high performance sales culture
    • Accountability for recruitment and performance management of Team Leaders and Frontline Sales agents
    • Effective planning, reward & recognition, reporting & analysis, feedback and behavioral leadership & coaching.


The role is both strategic and operational and requires executive and enterprise leadership to ensure alignment across Optus’ core objectives is effective and maximised to meet shared goals. Telesales Channel manager requires a strong collaborative approach to ensure key leaders & stakeholders across Optus are aligned with the Digital Sales & Telesales strategy and results outcome.

Optus believes in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers.

Heads Up!
Due to the fast paced nature of our business, vacancy close dates may change, so make sure you apply today!

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