Loading...
Share this Job

Agency: Service Delivery Officer

Date: 24-Oct-2021

Location: Singapore, Singapore

Company: Singtel Group

At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative. 

Join us and experience what it’s like to be with an Employer of Choice*. Together, let’s create a brighter digital future for all. *Awarded at the HR Fest Awards 2020

Key Responsibilities:

  • Review and verify request received
    • Check for completeness of information
    • Check for accuracy of information
    • Decompose orders i.e. determine types of orders to be raised
  • Create order in Pegasus, Project Tie, Bill Dependency TieCircuit Tie
  • Send email acknowledge email to Customer / Notify Requestor
  • Amend orders and CRD if required
  • Create new customer account and billing Account, if required
  • Change Customer Account Name / AddressCustomer UEN, Billing Account Name / Address if required

 

Good to have:

  • System Knowledge: Pegasus, ICONNGNISCRS
  • Knowledge of the following products:
    • Voice/eVolve Service [Phonenet, BizDel, BizVoice, SingNet eVolve, BDL, Phonenet, SaaS etc]
    • Mobile Services [Different Plans and Value-Added Services]  
    • Data Services (Domestic Data, International Data, Cyber Security etc]
  • Skill Set
    • Required to understand different schemes and plans and value-added combinations in order to pick correct Pegasus components
    • To be able to raise orders for Government Project within a short period of time
    • Need to liaise with CSE/SDE on request details, Credit Management for blacklisting, Number Managements Team to allocated numbers for Voice and Mobile services
    • Training will be provided for candidates who do not have the necessary skills and knowledge