Share this Job

Analyst, Appl Architect

Date: 13-Sep-2022

Location: Singapore, Singapore

Company: Singtel Group

Primary Purpose:

We are looking for a system administrator to manage our application and servers. You will be providing general support in maintaining the customised application from a COTS (Commercial Off-The-Shelf) software and ensuring the backend servers are up and running properly.

To ensure success in this role, you should have knowledge in administrating Windows Server, in various aspects such as PowerShell scripting, IIS configurations, and SQL. For the customization application, it will be advantageous to be versed in basic programming logic.

You should also exhibit high initiative, to proactively tackle potential challenges. Good interpersonal skills is highly desired, to liaise with various stakeholders of the systems, either virtually or face-to-face.

 

Responsibilities:

  • Responsible for Level 1 or 2 support, which include attending to user queries and requests, analysis and investigation of issues reported, ensuring the issues are fixed as per user requirements
  • Evaluate potential solutions and make recommendations to resolve application issues and user queries
  • Log the issues received, track and monitor the progress of fixes in a timely manner, according to established Service Level Agreements (SLA)
  • Assist and involve in change management process (Change Approval, Implementation, Testing, Deployment and verification)
  • Participate in implementation of projects and enhancements to provide inputs and review maintenance support requirements
  • Work with various internal teams and vendors to detect and remediate incidents, problems and changes
  • Perform the necessary procedures and regular tasks (daily/weekly/monthly) to ensure the effective and efficient operations management of the system and servers

 

The ideal candidate should be/have:

  • Bachelor's degree in information technology, computer science, or similar.
  • Knowledge in system administration for Windows Server
  • Knowledge in SQL
  • Experience in RSA Archer COTS is a bonus