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IT Analyst

Date: 09-Aug-2019

Location: Singapore, Singapore

Company: Singtel

Realise your full potential with Asia's leading communications group. While we take pride in our 140-year heritage, our philosophy is to always look forward and evolve. Today, we are a leader in cutting-edge ICT innovation and digital advances, powered by a vast network of offices in countries and territories across Asia Pacific, the Middle East, Europe and the USA. Come be a part of our dynamic organisation as we create the infocomms landscape of the future.



The Business System Analyst is responsible to gather, analyze and formalize user’s business requirements and processes, evaluate on feasibility of implementation and manage scope of project. Assist in the managing and implementing of IT projects of specific modules with quality, within scope and to ensure deliverables are on time and conform to processes and standards.


Key Results Areas:

  • Gather, analyse and formalize user’s business requirements and processes, evaluate on feasibility of implementation and manage scope of project.
  • Prepare project documentation such as Requirement Specifications/Use Case Specifications etc Adhere to project scope, update requirement traceability matrix, inform and record out-of-scope issues.
  • Develop technical design specification and translate technical design into process/program specification. Involve in the design review session.
  • Make changes to configurable items, which include hardware, software, documentation, etc.
  • Participate in Coding and Code Review.
  • Assist in the integration testing, system testing, User Acceptance Test & implementation activities. 
  • Prepare user manual and operations manual, and plan & facilitate training of users and operators.
  • Provide post implementation support (including production support and service requests).
  • Escalate and discuss critical issues such as scope creep with the relevant managers.
  • Conduct requirement gathering sessions. Conduct gap analysis of current business process to identify improvement opportunities.
  • Have clear and open communication with customers on project issues or clarifications
  • Track the progress and provide updates to project manager
  • Work to resolve  problems promptly and provide effective solution


Key Performance Indicators:

  • Developed system that meets user requirement and benefit realization based on business case, include schedule, cost and it associated KPI.
  • Ability to produce specifications for documentations and implementations
  • To improve Customer Experience.
  • To monitor potential delay in delivery and recommend the approach.  
  • To resolve problems promptly and provide effective solution
  • To lead, develop and maintain respectful and trusting relationship
  • Ability to see the ‘big picture’, recognize relationships & complexities to achieve the business objectives.
  • Ability to grasp & understand usability requirements & design


Qualifications & Experience:

  • Degree/ Diploma in Computer Science, Engineering or a related discipline
  • 2-4 years IT experience
  • Experience in IT business analysis techniques
  • Familiar with Software Development Life Cycle (SDLC)
  • Technology – MSSQL2005 & above, Visual Studio .Net Enterprise Architect, MS Server Stored Procedure
  • Domain – Familiar with Project Financial, Project management tools etc
  • Good verbal and written communication skills
  • Project Management Portfolio tools, Project Financial domain, Customer relation Mgmt, Telco domain experience preferred.


Let’s shape a better world through technology. Join us to lead the change.

Note to Recruitment Agencies

In sourcing for candidates for particular roles, the Singtel Group works only with a panel of selected recruitment agencies expressly engaged under written agreements. Even then, these agencies are only activated from time to time for specific recruitment exercises for particular roles under instructions expressly issued by a member of the Singtel Talent Acquisition team.

Except under such circumstances, no agency shall source or attempt to source any candidates for the Singtel Group. The Singtel Group will not pay nor be obliged or liable to pay any recruitment fees of any kind whatsoever to any agency where candidate CVs are submitted to the Singtel Group by such agency on an unsolicited or speculative basis.

The Singtel Group reserves all rights to directly contact any candidate to which such CVs relate without any obligation or liability whatsoever to the agency concerned (including without limitation any obligation or liability to pay any recruitment fees of any kind).


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