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Analyst, Business System

Date: 12-Jun-2019

Location: Singapore, Singapore

Company: Singtel

Key Results Areas:

  • Gather, analyze and formalize user’s business requirements and processes, evaluate on the feasibility of implementation and manage the scope of the project.
  • Prepare project documentation such as Requirement Specifications/Use Case Specifications etc Adhere to project scope, update requirement traceability matrix, inform and record out-of-scope issues.
  • Develop technical design specification and translate the technical design into process/program specification. Involve in the design review session.
  • Make changes to configurable items, which include hardware, software, documentation, etc.
  • Participate in Coding and Code Review.
  • Assist in the integration testing, system testing, User Acceptance Test & implementation activities. 
  • Prepare user manual and operations manual, and plan & facilitate the training of users and operators.
  • Provide post implementation support (including production support and service requests).
  • Escalate and discuss critical issues such as scope creep with the relevant managers.
  • Conduct requirement gathering sessions. Conduct gap analysis of the current business process to identify improvement opportunities.
  • Have clear and open communication with customers on project issues or clarifications
  • Track the progress and provide updates to the project manager
  • Work to resolve  problems promptly and provide an effective solution


Key Performance Indicators:

  • A developed system that meets user requirement and benefits realization based on the business case, includes schedule, cost and it associated KPI.
  • Ability to produce specifications for documentation and implementations
  • Improve Customer Experience.
  • Monitor potential delays in delivery and recommends the approach.  
  • Resolve problems promptly and provide an effective solution
  • Lead, develop and maintain a respectful and trusting relationship
  • Ability to see the ‘big picture’, recognize relationships & complexities to achieve the business objectives.
  • Ability to grasp & understand usability requirements & design


Qualification, Experience & Knowledge Required: 

  • Degree/ Diploma in Computer Science, Engineering or a related discipline
  • 2 to 4 years of IT experience

  • Experience in IT business analysis techniques

  • Familiar with Software Development Life Cycle (SDLC)

  • Project Management Portfolio tools, Project Financial domain, Customer relation management, Telco domain experience preferred

  • Good verbal and written communication skills

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