Analyst, EUC & Svc Desk
Date: 25 Apr 2025
Location: Singapore, Singapore
Company: Singtel Group
NCS is a leading technology services firm with presence in Asia Pacific and partners with governments and enterprises to advance communities through technology. NCS provides differentiated and end-to-end technology services to clients with its NEXT capabilities of digital, cloud, platforms as well as core offerings in application, infrastructure, engineering and cyber security. NCS also believes in building a strong partner eco-system with leading technology players, research institutions and start-ups to support open innovation and co-creation. For more information, visit ncs.co.
We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.
As a Service Quality Executive, the broad area of your job responsibilities will cover the following:
We are seeking a highly motivated and detail-oriented individual to support service quality initiatives, training coordination, internal events, and communications. The ideal candidate will play a key role in fostering a positive team culture, ensuring quality standards, assisting with training programs, and enhancing internal communication efforts.
Key Responsibilities:
- Quality and Performance Support
- Assist in implementing best practices to enhance service delivery.
- Collaborate with team leads to enhance service quality standards across operations.
- Enhance process improvement by identifying issues, sharing insights, and proposing solutions.
- Support For Internal Communication Activities
- Draft and format internal messages, updates, and newsletters to share operational information within the team.
- Prepare simple visuals or EDMs under guidance to communicate process changes or team updates.
- Coordinate content input with team leads for timely posting on internal platforms.
- Team Engagement and Morale Support
- Coordinate engagement activities like staff recognition, video productions, well-being initiatives, and town hall meetings.
- Assist with implementing gamification and team activities to enhance team bonding and create a positive work environment.
- Organise small campaigns, such as service excellence highlights, events, or team challenges.
- Track campaign participation, gather feedback, and collaborate with teams to enhance awareness.
Requirements:
Qualifications:
- Preferably 1 year of experience in Service Quality Assurance, Team Engagement, Internal Communications with relevant Diploma
- Energetic, fun-loving personality with a flair for creative engagement
- Strong writing, storytelling, and editing skills to engage diverse audiences, with the ability to work independently.
- Passionate about enhancing employee experience and the impact of effective communication.
- Knowledge of podcasting, video content creation, or social media content for internal communication is an advantage.