Analyst, EUC & Svc Desk

Date: 25 Apr 2025

Location: Singapore, Singapore

Company: Singtel Group

NCS is a leading technology services firm with presence in Asia Pacific and partners with governments and enterprises to advance communities through technology. NCS provides differentiated and end-to-end technology services to clients with its NEXT capabilities of digital, cloud, platforms as well as core offerings in application, infrastructure, engineering and cyber security. NCS also believes in building a strong partner eco-system with leading technology players, research institutions and start-ups to support open innovation and co-creation. For more information, visit ncs.co.


We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.


As a Service Quality Executive, the broad area of your job responsibilities will cover the following:

 

We are seeking a highly motivated and detail-oriented individual to support service quality initiatives, training coordination, internal events, and communications. The ideal candidate will play a key role in fostering a positive team culture, ensuring quality standards, assisting with training programs, and enhancing internal communication efforts.

 

Key Responsibilities:

 

  1. Quality and Performance Support
  • Assist in implementing best practices to enhance service delivery.
  • Collaborate with team leads to enhance service quality standards across operations.
  • Enhance process improvement by identifying issues, sharing insights, and proposing solutions.

 

  1. Support For Internal Communication Activities
  • Draft and format internal messages, updates, and newsletters to share operational information within the team.
  • Prepare simple visuals or EDMs under guidance to communicate process changes or team updates.
  • Coordinate content input with team leads for timely posting on internal platforms.

 

  1. Team Engagement and Morale Support
  • Coordinate engagement activities like staff recognition, video productions, well-being initiatives, and town hall meetings.
  • Assist with implementing gamification and team activities to enhance team bonding and create a positive work environment.
  • Organise small campaigns, such as service excellence highlights, events, or team challenges.
  • Track campaign participation, gather feedback, and collaborate with teams to enhance awareness.

 

Requirements:

 

Qualifications:

  • Preferably 1 year of experience in Service Quality Assurance, Team Engagement, Internal Communications with relevant Diploma
  • Energetic, fun-loving personality with a flair for creative engagement
  • Strong writing, storytelling, and editing skills to engage diverse audiences, with the ability to work independently.   
  • Passionate about enhancing employee experience and the impact of effective communication.
  • Knowledge of podcasting, video content creation, or social media content for internal communication is an advantage.