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Analyst, EUC & Svc Desk

Date: 10-Apr-2021

Location: Singapore, Singapore

Company: Singtel Group

NCS is a leading information and communications technology (ICT) and communications engineering services provider across the Asia-Pacific region. We are headquartered in Singapore and a wholly owned subsidiary of the Singtel Group. We have in-depth domain knowledge and unique capabilities that create business value for customers. We offer a broad range of services, including consulting, systems development and integration, business process outsourcing, infrastructure management and solutions, and technology solutions.
 

As a Analyst, EUC & Service Desk, the broad area of your job responsibilities will cover the following:

  • Leading a team of End User Computing engineers in providing end user computing services, including handling IT issues
  • Supporting areas of Walk-in EUC Support Centre / Premium User Support / On-site EUC Support / Software Packaging
  • Leading the team in providing seamless support to project users and working closely with Service Delivery Manager
  • Ensure that the team meets its stipulated business Service Level Agreements
  • Monitor and track all incidents, service requests closely to completion and fine tune processes to achieve maximum efficiency for the team
  • Feedback performance gap to Manager and determine training needs to bridge gaps of team members
  • Perform technical escalation to other teams or 3rd party vendors (when required)
  • Be the next level of technical escalation for all team members
  • Familiar with various Endpoint Infrastructure technology and processes

 

Ideal candidate should possess the following:

  • Diploma / Degree in equivalent discipline
  • Having 3 - 5 Years of experience in IT Support and 2-3 years of experience in leading a team
  • Good to have ITIL certification, project and people management skillsets
  • Relevant experience in SCCM infrastructure, deployment of Software packages and scripting
  • Proficient in as SCCM architecture, Mcafee endpoint security and deployment applications
  • Able to working under fast paced environment