Associate, Customer Insights

Be a Part of Something BIG! 

You will be responsible for tracking and deriving insights for sales operations performance, with a focus on both weekly and monthly intervals, as well as offering support for insights. Additionally, the creation and improvement of dashboards are part of this process.

Make an Impact by:

• Sales Operations Performance Tracking & Insights
  • Contribute towards an effective care and sales organization using data analytics and visualizations
  • Provide business/operations leaders with timely and actionable insights into their performance on a regular basis
  • Support reporting for major events such as phone launches, roadshows etc
  • Support requests for Product Analysis Studies to measure effectiveness of campaigns, success of product launches
• Weekly & Monthly Tracking / Insights Support
  • Support business heads for weekly sales cadence sessions by providing key insights into performance such as sales demand drivers, sales metrics (e.g. transaction volumes, conversion rates, sales forecasting)
• Dashboard Creation/Enhancements
  • Create / enhance data visualization dashboards using Tableau / PowerBI
  • Data wrangling using SQL/Python on large and complex datasets
• Process Improvement / Digitalization / Cost Optimisation / Revenue Enhancement
• Support stakeholders in efforts for process improvement / digitalization / cost optimisation / revenue enhancement through data analytics
• Size project addressable base using past trends and forecast future demand
• Perform data analysis on pre- and post- project impact
• Collaborate with cross-functional teams e.g. EDW teams, operations teams to meet business requirements

Skills for Success

• Diploma/ Degree in IT/Business Management
• 1-3 years in reports preparation / data analysis
• Technical Skills - At least two of the following:
  • Advanced proficiency in Excel, Powerpoint
  • Proficiency in Microsoft Power Platform tools e.g. Power Automate
  • Basic SQL programming
  • Basic data visualization skills (Tableau/Power BI or equivalent tool)

• Non-technical skills:
  • Attention to details
  • Ability to communicate clearly and effectively
  • Strong analytical, problem-solving, and critical thinking skills

Rewards that Go Beyond

• Hybrid work arrangements
• Full suite of health and wellness benefits 
• Ongoing training and development programs 
• Internal mobility opportunities

Your Career Growth Starts Here. Apply Now!

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.