Associate, Data Analyst and Project Mgt

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Date: 23 Sep 2024

Location: Singapore, Singapore

Company: Singtel Group

Be a Part of Something BIG! 

 

We are seeking a detail-oriented Data Analyst to join our team. The ideal candidate will perform a

dynamic role that combines Operational Excellence & Service Improvement with Project & Process

Management. You will work closely and collaborate with various departments.

 

Make an Impact by:

  • Data discovery, collection, analysis, and interpretation of data
    • Gather data from various sources including databases, spreadsheets & others and clean/ validate data to ensure accuracy.
  • Dashboard Development and Management
    • Develop, maintain and publish Power BI/ Tableau dashboards covering but not limited to the following, for over 10+ departments across Singtel Networks
    • Trouble Tickets
    • Change Requests
    • Mean Time to Resolve
    • Key Risk Indicators
    • Customer Care metrics
    • Deep dive analysis
  • Trouble Ticket system management
    • Manage and govern the primary cause and resolution code table used in Trouble Ticketing System) to ensure proper data integrity is in place.
  • In-house Application Development
    • Utilize Microsoft Power Automate to develop and maintain in-house applications.
    • Create automated workflows to streamline business processes.
    • Design and implement custom solutions for various departments' needs.
    • Collaborate with stakeholders to gather requirements and refine app functionalities.
  • RPA Callbot Management
    • Process owner for the INOC RPA callbot to oversee all processes related to the RPA callbot.
    • Oversee change management; maintenance and support activities related to INOC callbot.
  • Project Management
    • Actively involved in projects to drive process improvement
    • Oversee the migration from existing RPA callbot to new system (On-call management) to ensure the automated call-out for Network’s service impacting trouble tickets are promptly escalated to relevant stakeholders for fault resolution.
    • May be required to be involved in other projects from time to time.
  • Continuous Improvement
    • Identify opportunities for process improvements and recommend data-driven strategies.
    • Implement Power Automate solutions to improve efficiency and reduce manual work.
    • Monitor and optimize existing automated processes.
  • Other Projects
    • Utilize Office 365 tools to create innovative solutions for but limited to Incident management and Dashboarding
    • Explore integration possibilities between Power Automate and other Office 365 tools

 

Skills for Success:

  • Bachelor’s degree in IT, or related field
  • Proficiency in Tableau or similar data visualization tools e.g. Power BI
  • Experience with RPA technologies and project management
  • Knowledge in programming is essential.
  • Strong analytical and problem-solving skills, with attention to detail and accuracy
  • Excellent verbal and written communication skills; ability to present complex data in an
  • understandable format.
  • Proficiency in data analysis tools (e.g., SQL, Excel, Python, R), Microsoft Office 365 suite,
  • with emphasis on Power Automate and data visualization tools (e.g., Tableau, Power BI).
  • Able to work independently and at the same time able to work collaboratively in a team
  • environment.
  • Strong sense of urgency to be able to deliver desired outcomes in a timely manner

 

Rewards that Go Beyond

 

  • Flexible work arrangement
  • Full suite of health and wellness benefits 
  • Ongoing training and development programs 
  • Internal mobility opportunities

 

Your Career Growth Starts Here. Apply Now!

 

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.