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#EDMS2020 Associate Consultant, Systems

Date: 16-Jan-2021

Location: Singapore, Singapore

Company: Singtel

NCS is a leading information and communications technology (ICT) and communications engineering services provider across the Asia-Pacific region. We are headquartered in Singapore and a wholly owned subsidiary of the Singtel Group. We have in-depth domain knowledge and unique capabilities that create business value for customers. We offer a broad range of services, including consulting, systems development and integration, business process outsourcing, infrastructure management and solutions, and technology solutions.

As a Associate Consultant, Systems, the broad area of your job responsibilities will cover the following:

  • Perform troubleshooting for client platform related problems (Windows 10)
  • Responsible for the installation and daily operations support for facility management of client platforms to meet agreed business needs & service levels
  • Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties
  • Perform service request related to client platforms (Dell/HP hardware)
  • Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties
  • Involve in client platform implementation/upgrade project
  • Perform follow-up with vendor on replacement of hardware
  • Ensure service level meet requirement.  Propose and implement action plan when required.
  • Share knowledge with team by contributing to knowledgebase articles


Ideal candidate should possess the following:

  • Diploma / Degree in Information Technology, Electrical / Electronic, Information Systems or equivalent discipline
  • Having 3 - 5 Years extensive hands-on experience in Desktop and Systems support
  • Good analytical and problem-solving skills
  • Windows 2008/2012/2016 Server
  • Active Directory, DHCP, DNS, Group Policy
  • Candidate with Experience with using ServiceNow ticketing platform to create, update and close tickets / troubleshooting level 1 cisco network / windows server / Netapp NAS issues would be preferred
  • Experience with using Nexthink tool to generate reports to provide proactive desktop management support services wil