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Associate Director, Data Governance

Date: 17-Nov-2021

Location: Singapore, Singapore

Company: Singtel Group

At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative. 

Join us and experience what it’s like to be with an Employer of Choice*. Together, let’s create a brighter digital future for all. *Awarded at the HR Fest Awards 2020.


At Singtel, we embrace research and science – bringing innovative ideas, products and services to advance the core enterprise business in telco and critical adjacencies. Our winning strategy is to deliver a customer-first, digitally-enabled experience. We are passionate about delivering delightful digital-first experiences to our enterprise customers across their lifecycle.


The company has an ambitious Digital plan in place to grow their digital capabilities, including their ability to deliver Minimum Viable Products (MVP) based solutions in an agile manner, complemented by a data strategy to support the digital transformation.


The Lead for Data Governance and Management will be the subject matter expert for data governance and management for the whole of the Singapore Enterprise Business. You will drive the implementation of the data governance framework and practices relating to data lifecycle management, data classification, master data management, data quality, security and access in collaboration with the Data Management and the Info-security team. You will also assist in identifying and implementing data use cases.


You will be responsible to establish a data-driven culture in the organization and will have the opportunity to collaborate with dynamic digital colleagues in the Business Transformation Office as well as engage key business stakeholders within Group Enterprise and across the data practitioners across the Group, focused on bringing value to customers and stakeholders through new technologies, new ways of working, to deliver digital-first experience that drives new revenue streams and accelerates existing product lines with innovative features and drive automation of operations.


You will lead the data and governance team, providing mentoring and leadership to support the transformation objectives of the larger business transformation  team and the business.


Key Responsibilities

Drive the data governance and management for the Singapore Enterprise Business (SEB):

  • Implement Data Governance policies, standards and operating model and manage the delivery of data governance programmes, projects and initiatives
  • Implement Data Life Cycle Management; Master Data Management; Metadata Data Management and Data Quality Management in collaboration with the IT teams
  • Define and drive indicators of data quality metrics and ensure compliance with data related policies, standards, roles and responsibilities, and adoption requirements
  • Raise data governance and data management awareness and build up data governance competency to achieve an effective Data Governance practice in SEB and also support the overall drive for to raise data security and protection awareness.
  • Implement data classification for SEB data with data owners and a ensure proper approval matrix for SEB data access in accordance to the Group’s data governance policy and framework
  • Collaborate with the Group’s data governance practitioners to align data governance and management practice with compliance with Group policies, standards and any local or industry regulatory
  • Engage the data owners, data stewards and data custodian actively in data use cases and the implementation of data governance in the Organization
  • Provide expert consultation to identify and setup critical data elements including the setup of business glossary, lineage, data catalogue and data quality
  • Promote Data Ethics and appropriate use of data
  • Recruit, build and retain data governance team with business relevant data management capabilities and skillsets
  • Establish and cultivate data-driven culture together with key business stakeholders and corporate functions
  • Think strategically by proposing business metrics / alternative approaches to measure data governance value


Create business value through facilitating data use case identification and implementation:

  • Create business value by using data to drive revenue, optimise processes and reduce costs
  • Help business to identify, manage and leverage data as corporate asset
  • Serve as a liaison between business and functional areas and technology to ensure that data related compliance and business requirements are clearly defined, communicated and well understood and considered as part of operational prioritisation and planning


The ideal candidate should possess:

  • Bachelor Degree from established university in Engineering or Business Analytics
  • Strong working experience in defining corporate-wide data strategy and data governance policies, standards and operating models
  • Experience in data related transformations in large corporations with complex and diverse IT systems
  • 8-12 years of relevant experience in tech or telco, with at least 5-6 years in managerial capacity leading tech and/or data teams
  • Experience to lead and upskill data stewards
  • Over 10 years of relevant experience in conceptualizing and delivering data analytics, data governance and data management programs / initiatives
  • Solid understanding and experience in implementing master data management, metadata management and data quality management
  • Successful track record of acting as a change agent, embedding new capability across an organization
  • Proven experience in embedding agile methodologies across a corporate organization
  • Strong understanding of the IT environment
  • Strong Project management skills
  • Experience working on data analytics
  • Experience with data governance tools like Axon and EDC
  • Experience with visualization tools like Tableau and Power BI
  • Able to lead and conduct workshops with senior stakeholders, customers and team members on the ground
  • Stakeholder management – Senior Management, CXOs, external vendors