Associate Director, Digital Portfolio Manager

The opportunity

We are seeking a highly skilled Associate Director to lead systems management, technology, processes, and people within the Digital Portfolio at Optus. You will act as the main point of contact for service and system management across multiple platforms, maintenance, and in-life capacity of critical applications. This role directly supports revenue-generating functions for Optus and its affiliates.

In collaboration with Agile teams, you will play a key role in preparing operations production support models and ensuring alignment with IT Operations SLAs. The position requires managing a diverse team, including full-time and vendor staff both onshore and offshore, to deliver 24/7 operational support.

Your day to day will consist of...

• Service Delivery: Lead the delivery of quality outcomes in line with Optus policies and procedures, driving continuous improvement, and implementing SLO/SLI and automation across applications.
• Team Leadership: Manage a team of full-time and vendor staff to ensure effective support for a portfolio of over 100 digital applications.
• Financial Management: Oversee financial planning, budgeting, and forecasting.
• Vendor Management: Foster valuable partnerships with vendors, ensuring they deliver optimal value within the portfolio.
• Project & Business Engagement: Work closely with delivery teams to ensure on-time, budget-compliant solutions. Engage regularly with key business units across domains and Agile squads.
• Compliance: Ensure full adherence to Optus policies and procedures by all team members, including vendors.

What makes you perfect for the role?

• Bachelor’s degree in Computer Science or related field.
• 5+ years of experience in a senior IT management role, ideally in a competitive IT environment.
• Proven track record managing Telecoms Ordering and/or Billing systems.
• Experience leading a mixed team of internal and outsourced resources.
• Strong vendor management and negotiation skills.
• Solid knowledge of data warehousing, monitoring tools (e.g., Dynatrace, HP BPM), and ITIL v3 Foundations.
• Proficiency in Unix, Windows Operating Systems, and enterprise-scale 24/7 database technologies.
• Understanding of security protocols (e.g., SHA2, SSL, TLS) and cloud technologies, especially AWS.
• Familiarity with DevOps frameworks and enterprise development methodologies (SCRUM, Agile, Waterfall).

Perks we love at Optus

• 3 days in the office, 2 days remote – with flexible hours to suit!
• Inclusive paid parental leave, up to 14 weeks for the primary care giver
• All Optus employees have access to resources, webinars and support via the ‘Parents at Work portal’
• Own your own growth by accessing an extensive online and facilitator led learning catalogue – even earn a MBA micro-credential via OptusU (University)
• Connect at work through one of our employee-led volunteer groups: Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans and Yarn Network
• Vibrant campus life, variety of facilities including restaurants, cafes, gymnasium, GP, and post office
• Free Optus bus from Macquarie University Metro Station (every 6-8 minutes); morning and afternoon!

Keen to see what it’s really like to work at Optus? Search #OptusLife on LinkedIn to go behind the scenes!

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email AccessibleRecruitment@optus.com.au along with your preferred method of contact and we will be in touch.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity.

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