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Associate Director, Fraud Investigations (Group Internal Audit)

Date: 12-Mar-2023

Location: Singapore, Singapore

Company: Singtel Group

At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative. 

Join us and experience what it’s like to be with an Employer of Choice*. Together, let’s create a brighter digital future for all. *Awarded at the HR Fest Awards 2020.


We are seeking an Assistant Director, Fraud Investigation to support our Senior Director of Finance and Operations. This role is critical in assisting and providing guidance to investigate all internal fraud cases received from the various entities across the Singtel Group, excluding Optus. The role also supports the Joint Venture companies on fraud investigation, policies & processes, and fraud awareness training.


Key Responsibilities:

  • Manage all alleged fraud and whistle-blower investigations, especially complex and sensitive investigations involving higher-level management across Singtel Group, excluding Australia.
  • Manage and develop the team of investigators located in Singapore and the United States, including guiding, coaching, mentoring, and building investigation capabilities.
  • Develop strategic relationships internally and externally at a senior level with law enforcement agencies, Legal, Regulatory, Group Risk, External Fraud, Information Security, Data Protection Office, etc.
  • Drive fraud awareness training, benchmarking of best practices, and knowledge sharing across Singtel Group and the Regional Associates.
  • Management and promotion of Singtel Group Whistleblower hotline and affirmation of Singtel Group’s zero-tolerance policy against any fraud, unethical, or dishonest action across Singtel Group, Singtel contractors, agents, and any representative across Singtel and its subsidiaries.
  • Improvement of work processes and identification of data analytics and forensic/technological tools to achieve greater productivity in the investigation function.
  • Provide support to Fraud Risk Management Committee and Audit Committee in ensuring effective management of fraud and related risks in the Singtel Group business and related operations.




  • Tertiary qualifications with experience Fraud Risk Management, Investigations within Big 4 firms or complex organisations
  • Practical knowledge of fraud investigation, including the extent, pattern, cause of fraud, fraud prevention, fraud risk assessment, management, and reporting.
  • Exceptional communication skills in liaising with all levels of management, verbally and in writing allowing communication of complex material to audiences with varying levels of understanding.
  • Ability to see a bigger picture and put together the findings of fraud investigations articulately, clearly, concisely, and accurately.
  • A good understanding of Singapore criminal legislation and Privacy Legislation.
  • Demonstrable innovative problem-solving skills, critical analysis of complex issues, and formulation of business solutions.
  • Experience to lead a small team to achieve results



We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.

If you are a self-motivated, results-driven individual with a passion for fighting fraud and corruption, we encourage you to apply for this exciting opportunity.