Associate Director, Process Management

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This position is responsible to lead process improvement initiatives with a focus on leveraging digitalization tools to optimize processes.

• Responsible for the design, re-engineer, deployment and maintenance of the processes arising from new product launches, enhancement and changes to existing products etc, for 5 and more products. Act as SME to advise Product Managers on the product processes.
• Define appropriate processes KPIs with the relevant stakeholders and establish the process performance measurement framework
• Deliver required process artefacts, e.g. TO-BE process documentation, Journey maps.
• Monitor process execution and performance outcomes and measure against KPI targets
• Work with relevant Enterprise stakeholders to identify and prioritize improvement initiatives, including stakeholders from other Singtel Singapore functions e.g Networks
• Define and manage the automation blueprint to address process gaps and/or optimize E2E process performance. Ensure alignment and synergy across the suite of automation initiatives.
• As the digital catalyst, actively source for digital enablers to solve process issues.
• For digitalization / automation initiatives driven by EP, act as the Business Project Manager and/or Business Analyst to ensure the E2E solution across the various IT platforms, is fit for purpose. Advise the development team on matters related to stakeholders e.g. UAT planning, requirements coverage etc

Skills for Success:

• At least 15 years relevant experience

1. Working knowledge of Lean & Six Sigma concepts
2. Process and value stream mapping
3. Keen eye for detailed process steps & identification of gaps/opportunities

• Working knowledge of technologies / digital capabilities to automate or optimise processes
• Certified LSS Black Belt
• Certified Project Manager

• Ability to engage at Directors and above level and influence the change agents/leaders
• Ability to build strong relationships with stakeholders
• Good oral and written communication skills
• Ability to effectively facilitate workshops & achieve set objectives