Associate Director, Customer Operations and Projects

Passionate about making a real impact? Join Nxera and help shape the future of digital infrastructure.

Be at the forefront of the data centre industry with Nxera’s unique focus on sustainability, connectivity, and AI - positioning us as a next-generation data centre operator. Join a fast-growing sector that is powering the global digitalisation wave and gain invaluable experience while collaborating with dynamic teams to co-create the future.

Role Overview:

As an Associate Director, DC Customer Operations and Projects, you will lead the planning, execution, and optimisation of mission-critical infrastructure projects across Singapore You will play a pivotal role in ensuring operational excellence, driving strategic initiatives, and delivering resilient, scalable, and sustainable DC solutions. You will also lead optimal customer experience from the technical and delivery perspectives

Make an Impact by:

Operational Management

• Lead and manage a 24/7 Central Operation Command team to ensure service availability, and reliability and perform incident escalation management.
• Champion DC best practices & operating procedures to ensure consistent service delivery across all DC facilities.
• Implement processes improvement to improve technical resiliencies and operational readiness of the DCs
• Generate and review change management, MOP, SOP and EOP documents.
• Support DC operational needs of Singtel Digital InfraCo business units.

Strategic Leadership & Project Oversight

• Oversee customer-facing and solutioning teams to ensure timely resolution of technical issues and optimal customer experience
• Lead a solutioning team to develop cost effective solutions to meet customers' requirements, and to ensure reliability and maintainability.
• Define project scope, timelines, budgets, and execution strategies in alignment with business goals.
• Drive end-to-end delivery of DC fit-out projects to support both external and internal customers, from feasibility study, design, procurement to commissioning and handover.
• Ensure successful execution of FAT, SAT, and Integrated System Testing.
• Support strategic DC initiatives to improve DC resiliencies and operational readiness, including infrastructure lifecycle management, asset replacement, and sustainability programs.
• Ensure team members are trained and updated on the latest technologies

Stakeholder & Governance Management

• Act as the primary interface between internal stakeholders (DC Operations, Product, Procurement, Property) and external partners (consultants, contractors, authorities).
• Ensure adherence to regulatory, safety, and industry standards across projects and operations.
• Work with compliance team for coordinating internal operational audits.

Technical & Operational Excellence

• Contribute to DC design guidelines and specifications for local and regional expansion.

Procurement & Commercial Management

• Optimize CAPEX and OPEX spending
• Collaborate with Procurement to manage tender processes in compliance with Singtel policies.
• Evaluate technical proposals, lifecycle costs, and vendor capabilities.
• Oversee contract execution, cost control, and payment processes.

Skills for Success:

• Degree in Mechanical, Electrical, Building Services, Facilities Management, or related disciplines.
• Min 10+ years of experience in DC or mission-critical environments.
• Proven track record in leading large-scale DC Operations or projects.
• Experience in regional project exposure is highly advantageous.
• Strong understanding of data centre standards (e.g., TIA-942, ISO 27001, SS 564).
• Familiarity with regulatory requirements (fire safety, workplace safety, security compliance).
• Knowledge of critical infrastructure systems (UPS, cooling, power distribution, etc.).
• Strong leadership and stakeholder management skills.
• Excellent vendor management and negotiation capabilities.
• Strategic thinker with strong commercial and financial acumen.
• Ability to manage complexity, multiple priorities, and tight timelines.
• Strong communication and influencing skills at senior levels
• Knowledge or experience with DC liquid cooling systems is advantageous.

Rewards that Go Beyond

• Flexible work arrangements
• Full suite of health and wellness benefits 
• Ongoing training and development programs 
• Internal mobility opportunities

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