Associate Director Product Management - ID Verification

Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband, and digital solutions.

We’re seeking an Associate Director, Product Manager – Identity Verification (IDV) to lead the design and implementation of critical IDV processes across all customer interaction channels. Your mission: deliver seamless, secure, and compliant identity verification journeys that build trust and protect our customers.

What You’ll Do  

• Drive innovation in identity verification and customer experience.
• Collaborate with CX and Process Excellence teams to ensure IDV processes are frictionless yet secure.
• Partner with Architecture and Technical Product Managers to deliver future-ready IDV solutions.
• Own and manage the Optus Identification Policy and ensure compliance with regulatory obligations.
• Work with fraud, decisioning, and data teams to monitor fraud attempts and continuously improve processes.
• Identify compliance issues and remediate within agreed timeframes.

What makes you perfect for the role?

• 3+ years in technical/product/platform management for complex software.
• Ability to frame problems with clear PRDs and measurable OKRs.
• Strong communication and stakeholder management skills.
• Leadership capability to influence across teams and drive outcomes.
• Understanding of identity verification and digital onboarding technologies, including document and biometric verification tools.
• Familiarity with Australian regulatory frameworks governing identity data and verification.
• Experience designing secure solutions for capturing, verifying, and maintaining uniqueness of customer identity information.
•  Experience with leading IDV platforms and tools is highly desirable.

What’s in it for you?

• Competitive compensation and colleague discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and outstanding shopping discounts with our retail partners.
• Flexible working arrangements with opportunities to work three days in the office, two days remote or home.
• Vibrant and collaborative office campus that includes cafes, convenience store, chill out zones, GP, post office, gym, and on-site childcare centre.
• Competitive leave policies, including additional 'Connected’ days to focus on culture, family, health, community, or whatever’s important to you.
• We support growing families with inclusive, carer-neutral paid Parental Leave of up to 16 weeks.
• Direct your own development and build future-ready skills with Optus U’s industry-focused micro-credentials, developed with La Trobe and Macquarie Universities.
• Foster meaningful connections through colleague-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network, and Express Yourself (LGBTQIA+).
• Put your wellbeing first with free access to counselling and support services, 24/7 — in-person, by phone, SMS, or video.
• Free Optus bus from Macquarie University Metro Station (every 6-8 minutes); morning and afternoon.

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email AccessibleRecruitment@optus.com.au or call 1800 309 170. We're here to help. When you contact us, please advise your preferred method of contact, and we will be in touch within 48 hours.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity