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Associate Engineer, CNOC

Date: 13-Sep-2022

Location: Singapore, Singapore

Company: Singtel Group

At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative. 

Join us and experience what it’s like to be with an Employer of Choice*. Together, let’s create a brighter digital future for all. *Awarded at the HR Fest Awards 2020.

 

Keen to join the Data Centre Industry or already in the Industry?  Singtel, an established and the leading operator of high-quality Data Centres in Singapore is on the lookout for new talents to join the team as we seek to grow our Data Centres portfolio in Singapore and regionally. “

 

Responsibilities:

DC Centralized Network Operations Management

  • Ensure incidents are responded and attended to, or escalated for 2nd/3rd level resolution based on criticality, impact and SLA.
  • Customers' Request fulfilment and system management such as Electronic Visitation Management System.
  • Perform benchmarking on the system performance between all DCs and present to management.
  • Based on system data collected, perform system performance matrix and translate to individual DC for efficient operational.
  • Able to perform troubleshooting of network connection relating to BMS/EMS/PQMS that affected the accuracy of data collection.
  • Equipped with analytic mind to read, understand and digest data collect, to provide information and recommendation for better operation with the DC.

 

DC Facilities Management

  • Perform Event Monitoring for all Data Centre Facilities infrastructure to ensure Data Centre is in normal function. (e.g. UPS, power, temperature control, humidity, water detection sensor, etc.).
  • Update and maintain all DC related documentation, including reports generation where needed.
  • Coordinate maintenance and shutdowns (e.g., working with vendors for DC electrical and mechanical systems).

 

Incident / Change / Customer Management and other requirements

  • Manage Incidents and Closure, including Root Cause Analysis on incidents.
  • Raise the necessary requests from such as Change Request or notifications requests to the customers as part of service maintenance.

 

The Ideal Candidate should possess:

  • Diploma in Engineering / IT with at least 4 years of experience in DC Operations.
  • Good knowledge in Data Centre Facilities and Operations Support as well as Data Centre Operations Best Practice.
  • Possess Basic Certificate of Infocomm Technology and ITIL Foundation Level Certification.
  • Perform 12hrs shift duty to support 24x7 DC Operations.

 

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.