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Associate Engineer, Integrated Network Operations (122297)

Date: 31-Dec-2020

Location: Singapore, Singapore

Company: Singtel

Realise your full potential with Asia's leading communications group. While we take pride in our 140-year heritage, our philosophy is to always look forward and evolve. Today, we are a leader in cutting-edge ICT innovation and digital advances, powered by a vast network of offices in countries and territories across Asia Pacific, the Middle East, Europe and the USA. Come be a part of our dynamic organisation as we create the infocomms landscape of the future.

 

 

Responsibilities:

  • To perform 7x24 shift duty and operations support.
  • To perform network surveillance in areas of Mobile, Transport, Broadband, Voice, TV and Radio Base station.
  • To closely monitor the system alarms/tickets and perform escalation to tier 2 operations teams fault resolution.
  • To work with Technical Help Desk support units to manage customer complaints from consumer and business customers.
  • To work with overseas carriers to resolve customer complaint issues from Corporate and Consumer customers. 
  • Ensure that all planned maintenance activities are carried out in accordance to the change management process.
  • To perform escalation support during system outages such activate the Point of Contact, send incident escalation notifications to the management and support Incident Manager to ensure incident escalation process is adhered to by the Incident Recovery Teams.
  • Prepare daily shift report on shift performance such as Incident Summary, Change Activities summary, Outstanding Tickets Summary.
  • Work with the Team Lead to establish new or enhance existing process and update Operational instructions to improve overall efficiency and effectiveness of the NOC operations.
  • Perform administrative tasks to support the daily operations.  

 

The Ideal Candidate should have/be:

  • Diploma in Computer Engineering or Electrical/Electronics & Communications Engineering, Electronics, Info-Comm Technology.
  • 2 years relevant experience working in telecommunications or multimedia engineering would be an advantage. 
  • Knowledge on mobile technologies would be an advantage.
  • Good report writing skills, conversant in the use of Microsoft Word, Excel, and Powerpoint.
  • Ability to work independently with minimum supervision and able to adapt to a dynamic working environment.
  • Must be a team player with strong interpersonal and supervisory skills.
  • Willing to learn new technology and develop new skills.
     

 

Let’s shape a better world through technology. Join us to lead the change.

Note to Recruitment Agencies

In sourcing for candidates for particular roles, the Singtel Group works only with a panel of selected recruitment agencies expressly engaged under written agreements. Even then, these agencies are only activated from time to time for specific recruitment exercises for particular roles under instructions expressly issued by a member of the Singtel Talent Acquisition team.

Except under such circumstances, no agency shall source or attempt to source any candidates for the Singtel Group. The Singtel Group will not pay nor be obliged or liable to pay any recruitment fees of any kind whatsoever to any agency where candidate CVs are submitted to the Singtel Group by such agency on an unsolicited or speculative basis.

The Singtel Group reserves all rights to directly contact any candidate to which such CVs relate without any obligation or liability whatsoever to the agency concerned (including without limitation any obligation or liability to pay any recruitment fees of any kind).