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Associate Engineer, Voice (120239)

Date: 09-Nov-2020

Location: Singapore, Singapore

Company: Singtel

Realise your full potential with Asia's leading communications group. While we take pride in our 140-year heritage, our philosophy is to always look forward and evolve. Today, we are a leader in cutting-edge ICT innovation and digital advances, powered by a vast network of offices in countries and territories across Asia Pacific, the Middle East, Europe and the USA. Come be a part of our dynamic organisation as we create the infocomms landscape of the future.




  • Operate and maintain Mobile PNFs (Physical Network Functions) and VNFs (Virtualized Network Functions) of the mobile subscriber database, 3G Voice and VoLTE systems at optimal level.   
  • Analyze and monitor statistics of Voice and other circuit switched related services to detect network/system anomalies and ensure high quality of service.
  • Troubleshoot and identify root cause for system faults and service degradation.
  • Timely resolution of system faults and alarms to minimize possible service degradation.
  • Provide 2nd/3rd tier technical support to 24-hour network operations center and Customer Care for system-related, service-related faults and customer complaints.
  • Perform disaster recovery expeditiously during service disruptions to minimize service downtime and revenue loss.  
  • Test and roll-out new mobile-related products and services.
  • Perform testing and service verification of software upgrades and updates for mobile systems.
  • Ensure timely patching of software vulnerabilities
  • Liaise and coordinate with network vendors for regular system upgrades, installation and maintenance.


The Ideal Candidate should have/be:

  • Good engineering or IT diploma, preferably in the area of communications engineering and networking.
  • Team player with strong communication, organizational and interpersonal skills.
  • Able to work independently.
  • Strong interest in Mobile technologies such as UMTS, LTE and 5G.
  • Passion to embrace new technologies i.e. Virtualization, Cloud computing and keen interest in developing ways to improve customer experience.
  • Able to work during non-office hours on an occasional basis and be on 24 x 7 hours’ standby alert for ad-hoc faults or service degradation. 
  • Familiar with networking technologies i.e. TCP/IP, switch and router will be an added advantage.
  • Working experience in mobile technology providers such as Ericsson/Huawei/Nokia will be an added advantage.


Let’s shape a better world through technology. Join us to lead the change.

Note to Recruitment Agencies

In sourcing for candidates for particular roles, the Singtel Group works only with a panel of selected recruitment agencies expressly engaged under written agreements. Even then, these agencies are only activated from time to time for specific recruitment exercises for particular roles under instructions expressly issued by a member of the Singtel Talent Acquisition team.

Except under such circumstances, no agency shall source or attempt to source any candidates for the Singtel Group. The Singtel Group will not pay nor be obliged or liable to pay any recruitment fees of any kind whatsoever to any agency where candidate CVs are submitted to the Singtel Group by such agency on an unsolicited or speculative basis.

The Singtel Group reserves all rights to directly contact any candidate to which such CVs relate without any obligation or liability whatsoever to the agency concerned (including without limitation any obligation or liability to pay any recruitment fees of any kind).