Associate Engineer (Contract)

At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative. 

Join us and experience what it’s like to be with an Employer of Choice*. Together, let’s create a brighter digital future for all. *Awarded at the HR Fest Awards 2020.

Key Responsibilities: 

• Provide onsite desktop BAU Support and troubleshooting
• Migration of desktop and laptop
• Installation, configuration and troubleshooting of approved software
• Providing support and troubleshoot for multiple end-user hardware
• Remote support over phone and remote tools
• Daily monitoring, tracking and generating of report for outstanding emails
• Timely resolution of incidents and service requests, including updating/closing of assigned tickets
• Help create technical documentation and manuals

Requirements: 

• Diploma in Computer Science / IT or equivalent with 2 years of experience in Client Service / Desktop SupportExperienced in Windows 10
• Experience in supporting Microsoft office products (including Office365)
• Knowledge of
  • network security practices,
  • anti-virus programs,
  • office automation products and,
  • computer peripherals, such as printers and scanners
• Good communication skills and able to work in a team environment 
• Customer oriented attitude and has excellet problem solving skills 

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.