Associate Engineer (Networks) - #catalystWSP

Singtel x Singapore Institute of Technology have embarked on a Work-Study Programme (WSP) launched in Feb 2023. The WSP is called “The Catalyst Programme” which is a structured on-the-job (OJT) development WSP that allows Polytechnic Diploma holders to secure a full-time position with Singtel while pursuing a university honours degree in Applied Computing. This programme is open to Singtel’s internal employees as well as external polytechnic diploma holders preferably from the ICT domain. Non-ICT diploma holders are encouraged to apply as well. In line with building capability in Singapore ICT sector this program will develop & groom talent over a 3-year period completing micro-credentials for each module which eventually stack-up to an honours degree in Applied Computing. Candidates will be offered a specific role as the one shared below. Are you ready for this challenge? 

Job Responsibilities: 

• 24 x 7 Operations for pro-active monitoring on MS2.0 Infrastructure 
• Provide 1st level Troubleshooting on all reported incidents or system triggered alerts and escalation to level 2 resolver groups as per work instructions. 
• Track and provide timely updates to customers on status of outstanding issues within target service level.
• End to End ownership of incidents and follow-up on reported issues till closure. Ensure accurate and complete information has been captured in the ticketing system. 
• Handle initial classification/prioritization of incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status. 
• Execute Scheduled tasks (E.g ITOps, Deployment) 
• Execute planned schedule deployment 
• Provide feedback on deployment. 
• Device Lifecycle mamagement

Requirements:

• A completed diploma from a reputable Polytechnic