Associate Engineer (Networks) - #catalystWSP

Date: 20 May 2024

Location: Singapore, Singapore

Company: Singtel Group

Be a Part of Something BIG! 

Singtel x Singapore Institute of Technology have embarked on a Work-Study Programme (WSP) launched in Feb 2023. The WSP is called “The Catalyst Programme” which is a structured on-the-job (OJT) development WSP that allows Polytechnic Diploma holders to secure a full-time position with Singtel while pursuing a university honours degree in Applied Computing. This programme is open to Singtel’s internal employees as well as external polytechnic diploma holders preferably from the ICT domain. Non-ICT diploma holders are encouraged to apply as well. In line with building capability in Singapore ICT sector this program will develop & groom talent over a 3-year period completing micro-credentials for each module which eventually stack-up to an honours degree in Applied Computing. Candidates will be offered a specific role as the one shared below. Are you ready for this challenge? 

 

Make an Impact by

  • Answer SingTel IPVPN and MS support calls within the targeted Service Level 
  • Provide First Call Resolution (FCR) technical support to SingTel Enterprise  customers via phone and email
  • Log reported faults into ticketing system
  • Provide helpdesk support for general services
  • Provide 1.5 indepth level troubleshooting for IPVPN  and MS Services
  • Manage proactive monitoring service within the targeted Service Level 
  • Provide timely updates to customers on the status of outstanding issues within targeted Service Level
  • Manage customer’s fault enquires and provide quality assistance 
  • Manage incident ticket queue within target defined
  • Support team KPI to meet Time to Restore
  • Manage coordination within inter-cross operational supports to ensure speedy fault resolution 
  • Provide escalation to relevant party on prolong outages. 
  • Manage email within the targeted Service Level
  • Manage customer’s special requirements and processes 
  • Manage coordination within inter-cross operational supports to ensure speedy fault resolution 
  • Review and improve operational processes to enable operations staff to operate effectively. 

 

Skills for Success

  • A completed diploma from a reputable Polytechnic 
  • Willing to perform 12hours rotative shift or 8.5hours staggered shift.
  • Knowledge of the principles of IP addressing, address management, sub-netting and WAN & Ethernet technologies
  • Cisco Certified Advanced Network (CCNA) or its equivalent is highly advantageous
  • A good team player with good interpersonal and communications skills.

 

Your Career Growth Starts Here. Apply Now!

 

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.