Associate Engineer

At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative. 

Join us and experience what it’s like to be with an Employer of Choice*. Together, let’s create a brighter digital future for all.

*Awarded at the HR Fest Awards 2020.

Singtel Networks, the most established telecommunications infrastructure provider in Singapore is transforming to enable the digital generation of tomorrow. We are introducing new capabilities in 5G, Cloud, Analytics, Digital Commerce, Software Engineering, Cyber Security to enhance our core competencies and deliver innovative and differentiated Mobile and Fixed services (Broadband, TV and Telephony) for our customers. We are committed to celebrating inclusion and diversity and is a strong believer to upskill and nurture all individuals. Come join us today as we build Singtel’s Networks of tomorrow, and Empower Every Generation to live, work and play in new ways!

Make an Impact by:

• Responsible for operational and maintenance in Mobile Data Network.
• Responsible for security compliance check for Mobile Data nodes for both on-going projects and routine yearly VAPT check. 
• Responsible for the operations of the mobile PNF (Physical Network Function), VNF (Virtualized Network Function) & CNF (Container Network Function) platforms are being maintained optimally.
• Part of a team to carry out Mobile Data Network change management including patch loading, implementation of software, hardware upgrades and configuration changes on mobile data core network elements like Mobility Management Entity (MME), Gateways (SGW/PGW), Diameter Edge Agent (DEA), Radius, DNS and its support nodes in a hybrid (Native & Virtualized) environment for both 4G and 5G deployment.
• Part of a team to drive network / service automation including testing and rolling out new mobile-related products and services for 5G and existing 4G technology.
• As upgrades and patch loading may disrupt mobile services the successful candidate will need to work outside normal working hours to carry out such activities.
• Required to be on rostered standby alert to handle unplanned system faults and/or service degradation.
• Troubleshoot and perform root causes failure analysis for software & hardware faults related to the network nodes.
• Liaise and co-ordinate with system vendor(s) for the delivery, testing and timely implementation of new software, hardware and patches.
• Create and maintain engineering test documentation and guidelines system functional and mobile services testing.
• Perform and coordinate disaster recovery activity expeditiously in times of service disruptions to minimize service downtime and revenue loss. 
• Provide engineering support / expertise to Planning and Product Marketing in technical feasibility studies and trials of new products and services.
• Assist in administering the department operating/capital expenditures, inclusive of negotiation /renewal of maintenance contracts.
• Ensure that service quality & performance of Mobile Data (packet switched) related services are maintained at high quality, with minimum service disruption.
• Review existing best practices and processes for system acceptance testing and introduce preventive or optimized measures to improve the network quality cum resilience in a proactive manner.

Skills for Success:

• Diploma in Computer, IT, Engineer or Customer Service. Additional technical certifications are a plus.
• Familiar with TCS security compliance checklist like CIS 20.
• Must be a team player coupled with strong communication, organizational and interpersonal skills and be able to work independently.
• Possess good analytical and systematic troubleshooting skills in technical fault isolation and rectification.
• Must be self-driven and energized to embrace new technology and develop ways to improve customer experience.
• Strong interest in system and process automation with good knowledge in automation tools e.g. Ansible. Resolve, UI Patch, RPA.  
• Familiar with Mobile technology such as UMTS, LTE and 5G operating in both native and virtualized environment.
• Working experience and familiar with best practices in mobile switching equipment (Ericsson) and virtualized / cloud technology like Openstack/NFVi/Container (Kubernetes)/SDN will be an added advantage.
• Certification in CCNA and/or CCNP is desirable as IP technologies are increasingly being deployed in mobile network.

Are you ready to say Hello to BIG Possibilities?
Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!