Associate Engineer

An empowering career at Singtel begins with a Hello. Our purpose, to Empower Every Generation, connects people to the possibilities they need to excel. Every "hello" at Singtel opens doors to new initiatives, growth, and BIG possibilities that takes your career to new heights. So, when you say hello to us, you are really empowered to say…“Hello BIG Possibilities”.

Singtel Networks, the most established telecommunications infrastructure provider in Singapore is transforming to enable the digital generation of tomorrow. We are introducing new capabilities in 5G, Cloud, Analytics, Digital Commerce, Software Engineering, Cyber Security to enhance our core competencies and deliver innovative and differentiated Mobile and Fixed services (Broadband, TV and Telephony) for our customers. We are committed to celebrating inclusion and diversity and is a strong believer to upskill and nurture all individuals. Come join us today as we build Singtel’s Networks of tomorrow, and Empower Every Generation to live, work and play in new ways!

Make an Impact by:

• To achieve Customer Experience (CE) survey score KPI.
• To provide provisioning update and respond to customer enquiries.  
• To coordinate with customer for service delivery issue.
• Attend customer business review meetings; areas covered will include performance reports, service improvements, quality and processes. 
• To meet to customer on site to clarify issue if required.
• To carry out investigation for Internal Singtel escalations or external Singtel customer, other ministries escalation such as IMDA etc.
• To be able to work closely with both external and internal parties to deliver the service to customer
• To perform order management of fibre based product and ensure orders are commissioned on CRD (Customer request date)
• To conduct site survey and brief Customers on service delivery needs and requirement at customer sites.
• To follow up and liaise with relevant team within Singtel and contractors to resolve day to day operation issue arising from the delivery of fibre service.   
• To ensure contractor closes activity status upon job done within 2hours once job completed.
• To assist Manager to compiling weekly and monthly statistical report.
• To handle escalation orders and flag out when by the progress is not meeting the milestones.

Skills for Success:

• Diploma in Civil/Electrical Engineering, and related engineering disciplines
• 2 years of relevant working experience

• Knowledge in WAN technologies – Layer 1. (e.g.: Leased Line, Internet, Metro Ethernet, SD WAN, etc).

• Experience in corporate telecommunications and networking are added advantage.

• Have a passion for customer service and possess excellent customer handling skills.

• Possess interpersonal and communication skills in a multicultural environment.

• Independent and capable of decision making and problem solving.

• Highly motivated and able to work independently under pressure.

• Good communication and written skills in English

• Good in report writing and presentation skill.

Are you ready to say Hello to BIG Possibilities?
Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!