Associate Engineer

At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative.  

Join us and experience what it’s like to be with an Employer of Choice*. Together, let’s create a brighter digital future for all. *Awarded at the HR Fest Awards 2020. 

Singtel Networks, the most established telecommunications infrastructure provider in Singapore is transforming to enable the digital generation of tomorrow. We are introducing new capabilities in 5G, Cloud, Analytics, Digital Commerce, Software Engineering, Cyber Security to enhance our core competencies and deliver innovative and differentiated Mobile and Fixed services (Broadband, TV and Telephony) for our customers. We are committed to celebrating inclusion and diversity and is a strong believer to upskill and nurture all individuals. Come join us today as we build Singtel’s Networks of tomorrow, and Empower Every Generation to live, work and play in new ways! 

Make an Impact by:

• Manage end-to-end order provisioning for fibre-based products and ensure commissioning by the Customer Request Date (CRD).
• Oversee delivery, implementation, and maintenance of fibre-based services for corporate customers.
• Assist Manager in generating, analysing, and reporting operational performance, including recommending process improvements.
• Support customers and Customer Fronting Unit (CFU) on all provisioning matters.
• Work closely with Business units to ensure excellent service delivery to customers.
• Serve as Local Access Project Coordinator for fibre service implementation.
• Coordinate with internal departments and external contractors to meet delivery milestones and resolve operational issues.
• Ensure full compliance with SLA requirements, safety guidelines, and internal SOPs.
• Support service assurance activities, customer engagement, and continuous process improvement initiatives.
• Uphold high standards of service quality, customer satisfaction, and achievement of departmental KPIs

Skills for Success:  

• Nitec/higher Nitec qualification or Diploma from Telecommunications Engineering, Electrical Engineering or related fields.
• 2 – 3 years of working experience preferred
• Highly motivated and able to work independently under pressure.
• Good communication and written skills in English or Bilingual preferred.

Are you ready to say hello to BIG Possibilities? 

Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!