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Associate Engineer

Date: 02-Aug-2019

Location: Singapore, Singapore

Company: Singtel

We have a great opportunity for a talented and self-motivated Associate Engineer to join our team at NCS!  At NCS, we seek to nurture talents in creating and developing innovative solutions.  If you are passionate about new technologies and new ideas, NCS could be the place for you!

 

Role & Responsibilities:

  • Confirming all contracted deliverables are provided.
  • Identifying further opportunities to increase service levels and ultimately sales.
  • Providing excellent customer service.
  • Building a strong understanding of customer's businesses at both an operating and services level and using this understanding to identify customer requirements.
  • Liaising with Account Managers, and in doing so ensure customer renewals are on time.
  • Communicating newly identified service opportunities and associated SDM revenue streams to Account managers.
  • Resolving any issues which may arise by making sure the appropriate activity is performed.
  • Managing the performance of third party suppliers within accounts.
  • Ensuring service enablement processes and accompanying documentation are completed and tested to company standards.
  • Managing service related customer issues until they are resolved and makes sure they are appropriately recorded.
  • Scheduling and chairing meetings with customer contacts.
  • Collaborating with other company departments, to ensure the customer receives a consistent service.
  • Managing the transition of services to new customers and similarly when new services are provided to existing customers.

 

The ideal candidate should have:

  • A minimum of 1-3 years' experience in a client facing role.
  • Basic level of product knowledge in a telecoms services provider
  • Ideally V3 ITIL Foundation accreditation
  • Strong interpersonal skills.
  • Team player.
  • Positive attitude
  • Excellent time management and organizational skills
  • Adaptable to change.
  • Logical approach to problem solving
  • Excellent communication skills