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Associate Engineer

Date: 17-Aug-2019

Location: Singapore, Singapore

Company: Singtel



  • To perform order management of Fibre based Products such as MetroE, Ethernetlink, ISDN, Giga-wave, Elite and Evolve. To ensure the orders are commissioned on CRD (Customer Request Date).
  • To track and follow up with contractors on daily basis to ensure the milestones in the implementation such Site Survey, Underground (UG) cables, In Building (IB) cables and Patching are achieved before the delivery of fibre service.
  • To follow up and liaise with the relevant upstream, downstream departments within Singtel and contractors to resolve day to day operational issues arising from the delivery of the fibre service.
  • To escalate and flag out orders where the progress is not meeting the milestones by CRD-3.  Ensure CRD amendment is sent to the system accordingly to the guideline to be approved by Director. Any orders with 1 time CRD amended must be delivered within the new CRD. 
  • To ensure contractor closes Site Survey task, Patching & in-building task, CPE task (e.g. ONT with add on services and MUX installation) in WFM and Pegasus upon job done within 2 hours.
  • To assist Manager on compiling weekly and monthly statistical report.
  • To constantly review the process and make recommendations for improvement.
  • To report any non-compliance of SOP by the contractors.
  • To ensure contractors follow safety procedure in accordance to the work health and safety act (WHSA) and to use appropriate safety equipment so as to complete their assigned job efficiently and safely.
  • To carry out investigations for internal Singtel escalations or external Singtel customers, other ministries escalation such as IMDA etc.
  • Responsible for meeting the Key Performance Indicator targets for the delivery of fibre services.
  • To perform claim verification for the contractor’s under your zone.
  • Any other duties assigned by Manager in-charge.



The Ideal candidate should have/be:


  • Engineering diploma certificate or equivalent qualifications in telecommunications
  • Preferably with 12 years’ of experience in the area of telecommunications especially in the areas of circuit provisioning systems and processes.
  • Knowledge in fiber and transmission technologies
  • High degree of computer literacy including knowledge of PC applications such as MS Office suite.
  • Must be able to work in desk bound environment
  • Must be able to demonstrate a high level of customer focus for both internal and external customers.
  • Good interpersonal, written and oral communications skills in English and the ability to work in a team.

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