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Associate Engineer

Date: 17-Aug-2019

Location: Singapore, Singapore

Company: Singtel

Responsibilities:

  • Monitor and track a team of Technicians / Contractors and be responsible for circuit implementation delivery on time and according to the SLA requirements.
  • Conduct Site Surveys and brief Corporate Customers on service delivery needs and requirement in customer sites.
  • Meeting Corporate customer on issues relating to disputes on SLA claims and circuit implementation queries.
  • Responsible to the Implementation and Restoration of circuit installation of our products and services on Corporate Customer sites.
  • If required, to be onsite to provision the service.
  • Ensuring that circuit delivery are on time and circuit restorations met the the SLA requirements according to our product guidelines..
  • Access information and input data required in the daily support systems such as Pegasus, SMOD and WFM.
  • If required to perform standby duties after office hours to support 24 x 7 Hrs maintenance services to the customers
  • Check and verify contractors’ claims.
  • Assess and report on the Technicians annual performance.
  • Working with the Operations Manager to meet set KPIs.
  • Any other duties assigned by Supervisors / Superior.

 

The Ideal Candidate should have/be:

  • Minimum Diploma in Telecommunications.
  • Have experience in Project Management.
  • Proficient in MS Office Applications such as MS Words, Excel, Power Point.
  • Able to work independently under tight schedule.
  • Analytical and negotiation skills

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