Associate Engineer

Job Responsibilities:

• To ensure timely and accurate maintenance of all system reference tables used in iTPAS e.g based on works orders issued by both Singtel and OPTUS switches team.  Update to base on respective reference table data-fill rules.
• To ensure no revenue leakage in ITS data feed. To analyse daily exception that exceeded pre-set thresholds and where needed request for recycling of CDRs.
• To work closely with IS support team for iTPAS work plan items to support business operation, further streamline backend processes and resolve any backend issues impacting users.  Perform UAT for fixes/enhancements prior to production cutover.
• To support billing and settlement team in dispute cases ( both Singtel and Optus) that would involve extracting/analysing/comparing/analysing results. In some cases, modification of CDRs Comparison Tool/Excel macros might be needed in the course of investigation. As and when needed, to liaise with switch team for further investigation.
• To monitor the new Rate and Routing Mgmt System (RRMS) to ensure proper daily operation of CDRs feed/processing, exceptions handling, quality measures derivation and trunk interface process.
• To support business users in extracting/providing traffic data/stats for budgeting/forecasting, circuit usage and any ad hoc traffic data requests from AMs/RBMs.
• To assist RCM team in handling rate sheet updates in ITS.
• To support RCM team in Areacode breakout updates and broadcast twice monthly on Areacode codes changes to relevant stakeholders.
• To generate monthly Circuit Usage Report ( Singtel and Optus ccts) and post in sharepoint site.
• To post Australian Numbering Plan updates in CS Legal sharepoint site.
• To compile and submit monthly reports on the jobs that were done for the month.
• To maintain iTPAS Ref tables User Manual is up to date where needed.

Job Requirements:

• Diploma or equivalent in IT/Telecommunication Engineering.
• Good in Excel programing, VB scripts and able to automate tasks using Excel
• Basic knowledge in IP switches
• Basic skill in using SQL, database concept
• RPA (UiPath) skill will be an advantage