Associate Engineer

Singtel, Asia’s leading communications technology group, provides an extensive range of telecommunications and digital services to millions of consumers and businesses across Asia, Australia, Africa and the USA. With over 140 years of innovation behind us, we continue to push boundaries in our networks and services, to enrich lives and transform businesses.

Our core values – Customer Focus, Challenger Spirit, Teamwork, Integrity, and Personal Excellence – shape the way we work. We are passionate about making a difference and have an open and inclusive culture where everyone is empowered to do their best. Our diverse business means you will enjoy unique opportunities and rewarding experiences to learn and grow your career in a dynamic industry.

Join us and experience what it’s like to be with an Employer of Choice*. Together, let’s create a brighter digital future for all. *Awarded at the HR Fest Awards 2020

Singtel is Asia's leading communications technology group, providing a portfolio of services from next-generation communication, technology services to infotainment to both consumers and businesses.  

We are a major communications player in Asia Pacific through our strategic investments in regional mobile operators, Telkomsel (Indonesia), Globe Telecom (the Philippines), Advanced Info Service (Thailand) and Bharti Airtel (India), which has significant presence in Bangladesh, Sri Lanka and Africa. 
  

This job role is supported by the structured development programme for mid-career professionals under the TechSkills Accelerator (TeSA) initiative, led by Infocomm Media Development Authority (IMDA) in partnership with SkillsFuture Singapore (SSG) and Workforce Singapore (WSG).  

The programme aims to provide Singaporeans aged 40 and above with a tech-related job while being reskilled or upskilled. Mid-career professionals will have the assurance of being employed in a paid job while attending structured Company-Led Training for in-demand tech skills. They will also gain experience in a tech role to tap into the good careers that the infocomm sector offers.  

For more information on the programme, please visit www.imtalent.sg/TeSAMidCareer 

Job Description:  

DC Facilities Management

• Perform Event Monitoring for all Data Centre Facilities infrastructure to ensure Data Centre is in normal function (eg. UPS, power, temperature control, humidity, water detection sensor, etc.).
• Ensure all DC supporting infrastructure (i.e. Environment Monitoring System (EMS), Access Control Systems, Electronic Visitation Management System.etc) are functioning well.
• Update and maintain all DC related documentation.
• Coordinate with various stakeholders to fix the technical issues on time to provide timely support to customers.
• Coordinate preventive maintenance for DC electrical and mechanical systems with vendors.
• Coordinate maintenance and shutdowns.
• Good understanding of the DC electrical and mechanical systems including: Feeders, Transformers, Generators, Switchgear, UPS systems, ATS/STS units, electrical power bus, Chillers, Air handling units and CRAC units. Have the ability to read MEP (Mechanical, Electrical and Plumbing) schematics

Service Improvement

• Identify areas for process and efficiency improvement within; recommend prioritized enhancements and oversee implementation.

Incident Management

• Perform Root Cause Analysis on Incident.
• Manage Incident and Closure.
• Manage and mitigate escalations of high impact system failures and assist in tracking the incidents till closure

Change Management

• Raise Change Request for Change Management approval.
• Raise notification request to customer for HT/LT and other forms of servicing maintenance.

Customer Management

• Communicate with both internal and external customer via voice or email.
• Undertand Customer's contractual Service Level Agreements and ensure they are met.

People Management

• Lead and oversee a team, maintain discipline and is responsible for team members within the shift.

Project Management

• Participate in simple project innovation initiatives.
• Handle Tech Refresh related Projects

Requirements: 

• GCE "O" Level or ITE in Engineering/IT or Diploma in Engineering/IT at recognized IT Training schools
• 4-6 years of Data Center Operations
• Working experience in Data Centre Facilities and Operations Support
• Basic Certificate of Infocomm Technology
• ITIL Foundation Level Certification
• Understanding ISO27001
• Work well as a team or individually
• Ability to multi-task and work under pressure
• Positive attitude
• Good Communication Skills  (both verbal & written)
• Analytical with good problem solving skills
• Well organized and able to reschedule priorities as circumstances change 
• Self- motivated
• Proactive and able to act on own initiative
• Understanding of Data Centre Operations Best Practice

To all recruitment agencies: Singtel Group does not accept agency resumes. Please do not forward resumes to our jobs alias, Singtel Group employees or any other company location. Singtel Group is not responsible for any fees related to unsolicited resumes. 

We believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative.