Associate Engineer

The Associate Engineer has these responsbilities:

Data Centre Operations Management

• Support DC Operations by performing either Shift or Office hours depending on the operational requirements and arrangement.
• The staff is expected to be working independently.
• Perform Incident escalation (Ensure incidents are responded and attended to, else redirect for 2nd/3rd level resolution base on criticality, impact and SLA).
• Perform Request Fulfillment to register customer requests.
• Operate Electronic Visitation Management System (Update Authorizer and customer access request accurately and promptly).
• Perform access clearance for customers/visitors/Contractors.
• Generate daily/weekly/monthly/yearly/ad-hoc reports when required.
• Remote Hand Support (Media Management, Visual Inspection, Reboot devices, staging room, Physical connect/disconnect of HDD, network cable connectivity test, insertion of fibre SFP).
• Manage equipment movement in Data Centre.
• Ability to conduct asset tagging, labeling and tracking.
• Participate and support both the internal and external audit.
• Ensure tasks in Ops daily checklist are being carried out in a timely manner.
• Responsible for all physical security access cards available in the Data Centre.

DC Facilities Management

• Perform Event Monitoring for all Data Centre Facilities infrastructure to ensure Data Centre is in normal function (eg. UPS, power, temperature control, humidity, water detection sensor, etc.).
• Ensure all DC supporting infrastructure (i.e. Environment Monitoring System (EMS), Access Control Systems, Electronic Visitation Management System.etc) are functioning well.
• Update and maintain all DC related documentation.
• Coordinate with various stakeholders to fix the technical issues on time to provide timely support to customers.
• Coordinate preventive maintenance for DC electrical and mechanical systems with vendors.
• Coordinate maintenance and shutdowns.
• Good understanding of the DC electrical and mechanical systems including: Feeders, Transformers, Generators, Switchgear, UPS systems, ATS/STS units, electrical power bus, Chillers, Air handling units and CRAC units. Have the ability to read MEP (Mechanical, Electrical and Plumbing) schematics

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Service Improvement

• Identify areas for process and efficiency improvement within; recommend prioritized enhancements and oversee implementation.

Incident Management

• Perform Root Cause Analysis on Incident.
• Manage Incident and Closure.
• Manage and mitigate escalations of high impact system failures and assist in tracking the incidents till closure

Change Management

• Raise Change Request for Change Management approval.
• Raise notification request to customer for HT/LT and other forms of servicing maintenance.

Customer Management

• Communicate with both internal and external customer via voice or email.
• Undertand Customer's contractual Service Level Agreements and ensure they are met.

People Management

• Lead and oversee a team, maintain discipline and is responsible for team members within the shift.

Project Management

• Participate in simple project innovation initiatives.
• Handle Tech Refresh related Projects

The ideal candidate should possess:

• GCE "O" Level or ITE in Engineering/IT or Diploma in Engineering/IT at recognized IT Training schools
• 4-6 years of Data Center Operations
• Working experience in Data Centre Facilities and Operations Support
• Basic Certificate of Infocomm Technology
• ITIL Foundation Level Certification
• Understanding ISO27001
• Work well as a team or individually
• Ability to multi-task and work under pressure
• Positive attitude
• Good Communication Skills  (both verbal & written)
• Analytical with good problem solving skills
• Well organized and able to reschedule priorities as circumstances change 
• Self- motivated
• Proactive and able to act on own initiative
• Understanding of Data Centre Operations Best Practice