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Associate DC Engineer #TeSA

Date: 16-Jan-2021

Location: Singapore, Singapore

Company: Singtel

The Associate Engineer has these responsbilities:


Data Centre Operations Management

  • Support DC Operations by performing either Shift or Office hours depending on the operational requirements and arrangement.
  • The staff is expected to be working independently.
  • Perform Incident escalation (Ensure incidents are responded and attended to, else redirect for 2nd/3rd level resolution base on criticality, impact and SLA).
  • Perform Request Fulfillment to register customer requests.
  • Operate Electronic Visitation Management System (Update Authorizer and customer access request accurately and promptly).
  • Perform access clearance for customers/visitors/Contractors.
  • Generate daily/weekly/monthly/yearly/ad-hoc reports when required.
  • Remote Hand Support (Media Management, Visual Inspection, Reboot devices, staging room, Physical connect/disconnect of HDD, network cable connectivity test, insertion of fibre SFP).
  • Manage equipment movement in Data Centre.
  • Ability to conduct asset tagging, labeling and tracking.
  • Participate and support both the internal and external audit.
  • Ensure tasks in Ops daily checklist are being carried out in a timely manner.
  • Responsible for all physical security access cards available in the Data Centre.


DC Facilities Management

  • Perform Event Monitoring for all Data Centre Facilities infrastructure to ensure Data Centre is in normal function (eg. UPS, power, temperature control, humidity, water detection sensor, etc.).
  • Ensure all DC supporting infrastructure (i.e. Environment Monitoring System (EMS), Access Control Systems, Electronic Visitation Management System.etc) are functioning well.
  • Update and maintain all DC related documentation.
  • Coordinate with various stakeholders to fix the technical issues on time to provide timely support to customers.
  • Coordinate preventive maintenance for DC electrical and mechanical systems with vendors.
  • Coordinate maintenance and shutdowns.
  • Good understanding of the DC electrical and mechanical systems including: Feeders, Transformers, Generators, Switchgear, UPS systems, ATS/STS units, electrical power bus, Chillers, Air handling units and CRAC units. Have the ability to read MEP (Mechanical, Electrical and Plumbing) schematics


Service Improvement

  • Identify areas for process and efficiency improvement within; recommend prioritized enhancements and oversee implementation.


Incident Management

  • Perform Root Cause Analysis on Incident.
  • Manage Incident and Closure.
  • Manage and mitigate escalations of high impact system failures and assist in tracking the incidents till closure


Change Management

  • Raise Change Request for Change Management approval.
  • Raise notification request to customer for HT/LT and other forms of servicing maintenance.


Customer Management

  • Communicate with both internal and external customer via voice or email.
  • Undertand Customer's contractual Service Level Agreements and ensure they are met.


People Management

  • Lead and oversee a team, maintain discipline and is responsible for team members within the shift.


Project Management

  • Participate in simple project innovation initiatives.
  • Handle Tech Refresh related Projects


The ideal candidate should possess:

  • GCE "O" Level or ITE in Engineering/IT or Diploma in Engineering/IT at recognized IT Training schools
  • 4-6 years of Data Center Operations
  • Working experience in Data Centre Facilities and Operations Support
  • Basic Certificate of Infocomm Technology
  • ITIL Foundation Level Certification
  • Understanding ISO27001
  • Work well as a team or individually
  • Ability to multi-task and work under pressure
  • Positive attitude
  • Good Communication Skills  (both verbal & written)
  • Analytical with good problem solving skills
  • Well organized and able to reschedule priorities as circumstances change 
  • Self- motivated
  • Proactive and able to act on own initiative
  • Understanding of Data Centre Operations Best Practice