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Infrastructure Support Analyst (Associate Engineer)

Date: 22-Jul-2022

Location: Singapore, Singapore

Company: Singtel Group

At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative. 

Join us and experience what it’s like to be with an Employer of Choice*. Together, let’s create a brighter digital future for all. *Awarded at the HR Fest Awards 2020.


Key Responsibilities: 

  • 24 x 7 Operations for pro-active monitoring on MS2.0 Infrastructure
  • Provide first level troubleshooting on all reported incidents or system triggered alerts and escalation to level 2 resolver groups as per work instructions.
  • Track and provide timely updates to customers on status of outstanding issues within target service level
  • End to End ownership of incidents and follow-up on reported issues till closure. Ensure accurate and complete information has been captured in the ticketing system.
  • Handle initial classification/prioritization of incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.
  • Execute Scheduled tasks (E.g ITOps, Deployment)
  • Execute planned schedule deployment
  • Provide feedback on deployment.
  • Device Lifecycle management


The ideal candidate should be/ possess: 

  • Minimally Diploma in Computer Science, Information Technology or Information System
  • At least 1 year working experience in IT Infrastructure Operation and/or Support (LAN/WAN/Systems/Cloud)
  • Sound fundamental knowledge on IP networking (e.g. TCP/IP, routing, etc.) and operation systems (e.g. Windows, Linux, etc.)
  • Strong critical thinking and problem-solving skills and a passion for information security
  • Fluent communicator in both written and spoken English; Good interpersonal skills
  • Candidate to indicate his/her certification status and number of years of experience on the above list of technologies in his/her application.


We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.