Senior Associate Engineer

At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative. 

Join us and experience what it’s like to be with an Employer of Choice*. Together, let’s create a brighter digital future for all. *Awarded at the HR Fest Awards 2020.

Singtel Networks, the most established telecommunications infrastructure provider in Singapore is transforming to enable the digital generation of tomorrow. We are introducing new capabilities in 5G, Cloud, Analytics, Digital Commerce, Software Engineering, Cyber Security to enhance our core competencies and deliver innovative and differentiated Mobile and Fixed services (Broadband, TV and Telephony) for our customers. We are committed to celebrating inclusion and diversity and is a strong believer to upskill and nurture all individuals. Come join us today as we build Singtel’s Networks of tomorrow, and Empower Every Generation to live, work and play in new ways!

Responsibilities:

• Support Product unit in the expansion of IPTV and OTT infrastructure to meet BAU growth.
• Support Product unit in roll out of new IPTV and OTT Systems, applications and features.
• Support remote standby duty and change activity.
• Support network and security systems ensuring security in operation.
• Responsible for the deployment, operations and maintenance of IPTV and OTT systems and applications and provide support in incident management.
• Responsible for the monitoring of the performance, reliability and availability of IPTV and OTT systems and applications, thereby ensuring that the SingtelTV service availability is up at all times and circumstances, including during events of high viewership whether planned or otherwise.
• Responsible for operation support for customer escalated issues.
• Responsible for incident management competency including more in-depth troubleshooting using debugger, probes, scripts, syslogs, etc. liaison with vendors Tech Support or R&D for fault diagnosis & escalation.

The Ideal candidate should possess:

• Diploma in Computer Engineering or Electrical Engineering.
• 1 year or more experience in Video/Media industry.
• Good knowledge of IPTV and OTT technology and architecture.
• Good understanding of Broadcasting technology.
• Good IP networking knowledge eg L2, L3 switching and routing (e.g Nokia and Huawei routers and switches). Firewall, DHCP, DNS, CCNA Cisco certification CCNA (CCDA is a plus).
• Possess ITIL V3 Foundation Certification
• Good understanding of supporting framework such as Billing/Mediation and Provisioning.
• Proficient understanding of change management and method of procedure framework.

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.