Associate Engineer (Networks) - #catalystWSP
Date: 21 Apr 2024
Location: Singapore, Singapore
Company: Singtel Group
Be a Part of Something BIG!
Singtel x Singapore Institute of Technology have embarked on a Work-Study Programme (WSP) launched in Feb 2023. The WSP is called “The Catalyst Programme” which is a structured on-the-job (OJT) development WSP that allows Polytechnic Diploma holders to secure a full-time position with Singtel while pursuing a university honours degree in Applied Computing. This programme is open to Singtel’s internal employees as well as external polytechnic diploma holders preferably from the ICT domain. Non-ICT diploma holders are encouraged to apply as well. In line with building capability in Singapore ICT sector this program will develop & groom talent over a 3-year period completing micro-credentials for each module which eventually stack-up to an honours degree in Applied Computing. Candidates will be offered a specific role as the one shared below. Are you ready for this challenge?
Make an Impact by
- Answer SingTel IPVPN and MS support calls within the targeted Service Level
- Provide First Call Resolution (FCR) technical support to SingTel Enterprise customers via phone and email
- Log reported faults into ticketing system
- Provide helpdesk support for general services
- Provide 1.5 indepth level troubleshooting for IPVPN and MS Services
- Manage proactive monitoring service within the targeted Service Level
- Provide timely updates to customers on the status of outstanding issues within targeted Service Level
- Manage customer’s fault enquires and provide quality assistance
- Manage incident ticket queue within target defined
- Support team KPI to meet Time to Restore
- Manage coordination within inter-cross operational supports to ensure speedy fault resolution
- Provide escalation to relevant party on prolong outages.
- Manage email within the targeted Service Level
- Manage customer’s special requirements and processes
- Manage coordination within inter-cross operational supports to ensure speedy fault resolution
- Review and improve operational processes to enable operations staff to operate effectively.
Skills for Success
- A completed diploma from a reputable Polytechnic
- Willing to perform 12hours rotative shift or 8.5hours staggered shift.
- Knowledge of the principles of IP addressing, address management, sub-netting and WAN & Ethernet technologies
- Cisco Certified Advanced Network (CCNA) or its equivalent is highly advantageous
- A good team player with good interpersonal and communications skills.
Your Career Growth Starts Here. Apply Now!
We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.