Director, Ground Operations and Facilities

Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions.

Join our team as the Director of Ground Operations and Facilities to lead and manage our T1 and T2 Satellite Operations Centres in Sydney, Canberra and Perth. This is an outstanding opportunity to drive operational excellence, customer experience, and continuous improvement in a dynamic environment!

What You’ll Do

• Manage a team of 50 people providing T1 and T2 prevention and maintenance Operations.
• Lead all aspects of 24x7 customer support and incident response for services including Broadcast, VSAT, Mobile Black Spot Sites, LEO Broadband, and other networks.
• Act as the primary customer contact for fault coordination, outage response, and service restoration.
• Direct the strategic trajectory and continuous improvement undertakings for Satellite Operations Centres and government operations.
• Ensure compliance with WHS standards, ISO certifications, and SOCI regulatory requirements.
• Maintain and optimise satellite facilities, earth stations, and associated terrestrial transmission infrastructure.
• Lead operational support for new product developments and capital projects.
• Supervise important metrics, SLAs, and business continuity plans to lessen service impact and boost customer happiness.

What You Bring

• 10+ years’ experience in the satellite communications industry.
• Proven leadership in complex technical environments.
• Deep expertise in satellite technologies including IP, RF, digital broadcast, broadband, and terrestrial transmission.
• Strong competence in commercial operations and negotiation abilities.
• Excellent communication and collaborator coordination skills.
• Willingness to travel nationally and internationally as required.
• Tertiary education (Certificate or Diploma level).
• NV1 clearance (or eligibility to acquire).
• High proficiency in Microsoft Office Suite, including Visio and Project.

The good stuff….

• Competitive remuneration and colleague discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and outstanding shopping discounts with our retail partners.
• Flexible working arrangements with opportunities to work three days in the office, two days remote or home.
• Competitive leave policies, including additional 'Connected’ days to focus on culture, family, health, community, or whatever’s important to you.
• We support growing families with inclusive, carer-neutral paid Parental Leave of up to 16 weeks.
• Direct your own development and build future-ready skills with Optus U’s industry-focused micro-credentials, developed with La Trobe and Macquarie Universities.
• Foster meaningful connections through colleague-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+).
• Put your wellbeing first with free access to counselling and support services, 24/7 — in-person, by phone, SMS, or video.

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email AccessibleRecruitment@optus.com.au or call 1800 309 170. We're here to help. When you contact us, please advise your preferred method of contact, and we will be in touch within 48 hours.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversit

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