Billing Assurance Officer

Be a part of something BIG!

Say HELLO to BIG Possibilities with Singtel KL (Sudong MY Sdn Bhd)! 

Singtel is Asia's leading communications technology group, our presence spans across 21 countries in Asia, Australia, and Africa. We thrive on innovation, digital transformation, and harnessing next-generation technology to create a more sustainable and digital future. Now, we are bringing this energy to Kuala Lumpur with the launch of our brand-new Shared Services Centre.

The Billing Assurance Officer is responsible for ensuring billing accuracy for customers within the Billing team. The role involves conducting detailed audits of customer billing to ensure all charges align with contracted rates. This includes reviewing customer contracts, analysing billed data, and identifying any discrepancies such as incorrect or missing charges. The officer prepares monthly audit reports summarising findings, highlighting issues, and tracking required corrections through to resolution.

Make an Impact by

• Complete monthly audits – Conduct scheduled audits on assigned customers to validate billing accuracy (99% on-time completion)
• Validate contract rates – Review customer contracts and ensure all items are billed per contract terms
• Analyze billing data – Retrieve and analyze customer billing from various systems and reporting tools
• Identify discrepancies – Highlight incorrect charges, missing items, or billing issues through detailed analysis
• Analyze supplier rates – Review supplier billed rates and rates on-billed to customers for accuracy
• Deliver audit reports – Compile monthly reports detailing findings, validated items, and identified issues
• Manage issue resolution – Maintain a register of issues and manage corrections through to resolution
• Support internal teams – Collaborate with billing operations, finance, account managers, and client delivery teams
• Drive improvements – Make recommendations for system and policy enhancements to improve billing accuracy

Skills for Success

• Degree in Business, Commerce, Finance, or a related discipline, or a recognized professional accounting qualification
• 2–3 years of hands‑on experience in billing data operations within a commercial or financial environment
• Advanced proficiency in Microsoft Excel, including VLOOKUP/XLOOKUP, Pivot Tables, and data analysis functions; working knowledge of MS Access is an advantage
• Strong data manipulation, validation, and reconciliation capabilities, with experience handling large data sets
• High level of analytical and problem‑solving skills, with exceptional attention to detail and data accuracy
• Strong communication and stakeholder management skills, able to work effectively with cross‑functional teams
• Proven ability to manage multiple monthly deadlines, prioritize tasks effectively, and resolve issues in a timely manner
• Adaptable and collaborative team player who thrives in fast‑changing environments and demonstrates a proactive, solution‑oriented mindset

Good to Have

• Prior working experience in the telecommunications industry
• Exposure to Information Management, particularly in working with relational databases
• Knowledge or experience in risk management, dispute resolution, and change management