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Billing Executive (Agency)

Date: 13-Aug-2019

Location: Singapore, Singapore

Company: Singtel

Job Description:

1. Sales Commission Operations

  • To understand the commission scheme and seek clarification from the Sales Teams if details provided in approval paper are unclear or has missing information
  • To process Sales Partners’ Activation Incentive (AI) & Marketing Support Fund (MSF) and other Sales Commission & Incentives  accurately and timely
  • To verify, investigate, analyse root causes and resolve disputes / claims raised by Channel Sales, Sales Agents and Sales Partners
  • To prepare AI & MSF payment summary, payment requisition and raise Service Entry & Service Order in Global Trading Post (GTP) for approval
  • To liaise with Order Processing Team, Sales Teams, Finance, Sales Partners and Other Support Teams in clarifying / rectifying sales claims that were rejected and raised as discrepancy claims
  • To update and maintain all payout records, master data files and do backup to keep track on all such info in our Commission folders
  • To ensure documentation on operation processes & procedures are properly updated, maintained and available for use
  • To ensure proper housekeeping of documents for reference and audit purposes

2. Process Improvement

  • To review current processes & participate in contributing ideas / suggestions for improvement.
  • To analyse what are the processing gaps required for improvement, to work with the supervisor and assist the Commission Team to follow up on end-to-end solution time line.

3. User Acceptance Testing & Implementation for new / changes to existing commission scheme

  • To assist the Supervisor or Team Member to carry out UAT to support a new or revised commission scheme.

4. Customer Support

  • To collate & analyze any irregularities found in Sales Partners / Salesman  commission payment that is not aligned to sales performance or sales trend
  • ​​​​​​​To assist Team Leader or Team Member in providing Sales Partners’ commission data trend as and when required from other Department.

The Ideal Candidate:

  • Diploma holder
  • Possess strong Excel Knowledge (vlookup / Pivot Tables)
  • Good working knowledge of Microsoft Office
  • IT background and prior system testing experience will be advantageous
  • Meticulous and proactive
  • Good communication and interpersonal skills