Billing Production Executive

Be a part of something BIG!

Say HELLO to BIG Possibilities with Singtel KL (Sudong MY Sdn Bhd)! 

Singtel is Asia's leading communications technology group, our presence spans across 21 countries in Asia, Australia, and Africa. We thrive on innovation, digital transformation, and harnessing next-generation technology to create a more sustainable and digital future. Now, we are bringing this energy to Kuala Lumpur with the launch of our brand-new Shared Services Centre.

The Billing Production Executive operates within the Billing team and is responsible for the creation and invoicing of customers. The role involves managing end-to-end billing cycle operations and ensure accurate and timely invoice generation for our customers. In this role, you will be responsible for executing monthly billing runs, monitoring batch processing jobs, resolving production exceptions, and ensuring data integrity throughout the billing cycle.

The ideal candidate will have strong attention to detail, analytical problem-solving skills, and the ability to work effectively in a fast-paced operational environment to meet strict monthly deadlines.  Employees will be required to work according to the operational hours of the overseas operations they support.

Make an Impact by

• Deliver customer billing – Produce monthly billing data according to customer-specific work instructions and schedules
• Create accurate invoices – Generate bills and invoices ensuring customers' accounts, services, and pricing align with contractual agreements
• Process billing data – Load, validate, and process billing inputs using Operational Support Systems with individual processing rules
• Maintain data integrity – Ensure accuracy in the billing process and minimize rework
• Investigate and resolve issues – Troubleshoot billing issues from error and exception reports, escalating when required
• Resolve billing enquiries – Address customer and internal billing questions within KPIs
• Monitor processes – Follow and monitor billing processes, raising issues and undertaking corrective actions
• Drive improvements – Provide feedback on work instructions and processes with a focus on continual improvement
• Collaborate across teams – Work with provisioning, finance, account managers, and client delivery teams
• Coach provisioning teams – Support upstream teams to improve accuracy of incoming data

Skills for Success

• Degree in Business, Commerce, Finance, or a recognized professional qualification
• 2–3 years of hands-on experience processing billing data through automated and manual processes using Operational Support Systems (OSS) to produce accurate, customer specific billing outputs in line with contractual requirements
• Advanced proficiency in Microsoft Excel, including VLOOKUP/XLOOKUP, Pivot Tables, and data analysis functions; working knowledge of MS Access is an advantage
• Strong data manipulation, validation, and reconciliation capabilities, with experience handling large data sets
• Experience in Information Management, specifically using relational databases
• High level of analytical and problem-solving skills, with exceptional attention to detail and data accuracy
• Strong communication and stakeholder management skills, able to work effectively with cross functional teams
• Proven ability to manage multiple monthly deadlines, prioritize tasks effectively, and resolve issues in a timely manner
• Adaptable and collaborative team player who thrives in fast changing environments and demonstrates a proactive, solution-oriented mindset

Good to Have

• Prior working experience in the telecommunications industry
• Exposure to Information Management, particularly in working with relational databases
• Knowledge or experience in risk management, dispute resolution, and change management