Account Manager

The purpose of this role is to maintain, develop, and win new business for Optus in the QLD Enterprise Account team.

The Account Manager, reporting to the Enterprise Sales Manager - QLD, will be responsible to sell into a territory of 10-15 Enterprise organisations with revenue under management of approximately $6M - $10m pa.

The Account Manager will work with a large virtual broader team, to develop high level customer relationships and deliver complex product and service solutions and must have the skills and experience to deal with Senior Executives in Enterprise organisations in QLD. They will require strong planning skills, the ability to create and implement strategy, and problem solving for solution development.

What You’ll Do

• Drive new mobile, voice, data and ICT business across a defined Enterprise territory, achieving or exceeding revenue, order, margin and customer experience targets.
• Build and maintain a strong sales pipeline (3–5x target) through consistent sales activity, opportunity qualification and effective conversion of opportunities into signed business.
• Collaborate closely with internal sales resources, domain specialists and support teams to design, position and close complex, end‑to‑end Enterprise solutions.
• Develop and lead senior‑level client relationships, expanding breadth and depth of engagement to increase share of wallet and overall customer satisfaction.
• Create and execute Territory, Account and Opportunity Plans, demonstrating deep understanding of customer needs, industry dynamics and growth opportunities.
• Maintain accurate forecasting, CRM hygiene and reporting, ensuring timely updates, effective communication with stakeholders and proactive escalation where required.

What You Bring

• A contagious positive energy that elevates team morale and fuels a high-performance sales culture
• Shown experience in a corporate or enterprise B2B environment, with a successful background in sales, account management or broader commercial roles.
• A consultative sales mindset, with the ability to uncover customer needs and sell complex, technical and end‑to‑end business solutions.
• Strong commercial acumen and confidence engaging with senior executives, including CIO, CFO and CEO‑level stakeholders.
• Demonstrated capability in developing and executing account, territory and opportunity plans, underpinned by disciplined forecasting and business case development.
• Excellent communication, negotiation and relationship‑building skills, supported by high levels of self‑management, planning and organisation.
• Well‑developed computer and CRM capability, including Microsoft Office and customer relationship management systems; telecommunications or IT experience is advantageous but not essential.

The good stuff….

• Competitive remuneration and employee discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and unique shopping discounts with our retail partners.
• Flexible working arrangements with opportunities to work three days in the office, two days remote or home.
• Competitive leave policies, including additional 'Connected’ days to focus on culture, family, health, community, or whatever’s important to you.
• We support growing families with inclusive, carer-neutral paid Parental Leave of up to 16 weeks.
• Direct your own development and build future-ready skills with Optus U’s industry-focused micro-credentials, developed with La Trobe and Macquarie Universities.
• Build meaningful connections through employee-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+).
• Put your wellbeing first with free access to counselling and support services, 24/7 — in-person, by phone, SMS, or video.

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email AccessibleRecruitment@optus.com.au or call 1800 309 170. We're here to help.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity