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O Team AV Installer

Date: 28-Feb-2023

Location: Brisbane, Australia

Company: Singtel Group


Job Title

Installation Technician | Audio Visual

BGU / BU / Division 

Consumer/ TV & Content/ Product Development & Transformation

Reporting To

Tiffany Phillis 


OCB Brisbane

Job Level / Grade




Start Date


Talent Contact

Natalie James

Closing Date

Applicants shortlisted on a rolling basis, please apply ASAP


Are you ready?

Optus are seeking a proactive, detail oriented and customer-focused Installation Technician to join our ‘O-Team’ – a dedicated team assisting our customers to set up, install and use their smart devices. The O-Team Audio Visual Installer is responsible for effectively and productively completing all assigned field activities, delivering the highest standard of service for all customers. The O-Team AV Installer will be responsible for completing a variety of field installation services, including but not limited to installation of devices, wall mounting, technical setting up of devices.


The O-Team AV Installer must prioritise health and safety, adhering to relevant WHS policies and procedures at all times. 


Key Responsibilities:

  • Complete all assigned field work to a high standard and in a safe manner
  • Provide customer focused services in line with Optus objectives and KPI’s
  • Maintaining assigned equipment and stock & completing regular vehicle audits
  • Complying with reasonable health & safety instructions, procedures and policies


About You:

  • Service or field technician background – ie: audio visual, electrical, security, networks, smart home
  • Prior experience mounting wall devices and/or conducting handyperson work
  • Skilled in customer service, and interacting with customers
  • Experience installing home theatre systems - desirable
  • Security Installers license - desirable


The Perks:

  • Approachable, supportive & helpful team-oriented culture
  • Company vehicle and tools provided for use during work hours
  • Work within Monday-Friday standard business hours, potential for future weekend work as required
  • Encouraged and defined career development pathways
  • Competitive salary package + annual bonus
  • Access to a wide range of employee benefits and discounts, including retail partner discounts, discounts on Optus products & services, and access to health & wellbeing services


Sounding like an opportunity you’d say ‘Yes!’ to Optus?


Apply today via the online function!


Curious about our culture? Go behind the scenes with our people by searching #OptusLife on LinkedIn.


Please note: As a provider of essential services across Australia, Optus has a critical role in the community through keeping our customers connected to the people they love and the things that matter. It is also our priority to ensure we provide our amazing people and our customers with a healthy and safe workplace environment. In light of the significant risks posed by COVID-19, Optus expects all workers to be fully vaccinated against COVID-19 by 1st December 2021 and will require vaccination for certain roles as well as access to Optus workplaces. Please speak to us if you have any questions about this policy or how it impacts you, including any concerns you might have about meeting this requirement.

We believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers.​