Business Analyst, Project Leadership

Date: 24 Apr 2024

Location: Singapore, Singapore

Company: Singtel Group

NCS is the leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more.

We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 12,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.


We’re searching for a Business Analyst to be part of our diverse team of talents here at NCS!

The Business Analyst is responsible to gather, analyse and formalise user’s business requirements and processes, evaluate on feasibility of implementation and manage scope of project.


If you believe in going above and beyond, embodying excellence, and bringing people and technology together like never before, we would love to have a conversation with you!


What we seek to accomplish together: 
•    Gather, analyse and formalise user’s business requirements and processes, evaluate on feasibility of implementation and manage scope of project.
•    Prepare project documentation such as Requirement Specifications/Use Case Specifications etc Adhere to project scope, update requirement traceability matrix, inform and record out-of-scope issues. 
•    Develop technical design specification and translate technical design into process/program specification. Involve in the design review session.
•    Make changes to configurable items, which include hardware, software, documentation, etc.
•    Participate in Coding and Code Review.
•    Assist in the integration testing, system testing, User Acceptance Test & implementation activities.
•    Prepare user manual and operations manual, and plan & facilitate training of users and operators.
•    Provide post implementation support (including production support and service requests).
•    Escalate and discuss critical issues such as scope creep with the relevant managers.
•    Conduct requirement gathering sessions. Conduct gap analysis of current business process to identify improvement opportunities.

A little about you: 
•    Typically 2-4 years IT working experience
•    Possess relevant system development / maintenance experience using Java-related technologies
•    Good understanding of Software Development Life Cycle (SDLC) processes
•    Ability to produce specifications for documentations and implementations
•    Experience in IT business analysis techniques
•    Self-motivated with a positive “can-do” attitude, creative with excellent presentation, communication, negotiation and interpersonal skills including strong persuasive techniques.
•    Ability to lead, develop and maintain respectful and trusting relationship
•    Proficient in written and spoken English
•    Degree in Computer Science / Computer Engineering / Information Technology related field, or IT equivalent
•    Able to travel as required


As Asia’s leading technology services firm, NCS as part of the Singtel Group, aims to create sustainable value for all our stakeholders. We aspire to create the extraordinary, to impact millions of people every day, and to create a positive impact on our environment. Our sustainability strategy sets out the key Environmental, Social and Governance (ESG) areas that aim to create the NCS impact for our clients, our people and our future.  

We Grow our People, Value our Clients, and Create our Future.

We want to change the way we live and work for the better, to create new and sustainable business growth, and to foster an inclusive future for all. 

You can find out more about our Group’s sustainability focus to guide how you can contribute to our objectives at Sustainability Reports.  
About NCS Group
We believe in building a talent-led delivery model to enable our best people to lead, and to support them with the right structure, processes, and tools to ensure that our clients are delivered top quality services. Great work is never done alone, which is why we also believe in fostering a collaborative work environment where people with different expertise and talent can come together. 
We’re here to make the extraordinary happen. 
Find out more at and our LinkedIn career site. 
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