Business Analyst

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Date: 22-Feb-2019

Location: Singapore, Singapore

Business Analysis is the focal point for all BAU support related inquiries and issues:

  • Assess service request /enhancement feasibility, effort, schedule, and risk plan
  • Manage service request/enhancement schedules, quality, communication, and risk plans
  • Assist with regular reporting on support SLAs and KPIs
  • Ensure that regular reviews of the services provided are conducted to maintain alignment between the services and the expectations of the customer
  • Notify/escalate critical issues or variations to service levels to Program SSDM/SDM


Qualifications & Experience:

  • Degree/ Diploma in Computer Science, Engineering or a related discipline
  • 1 - 3 years of IT experience
  • Good verbal and written communication skills
  • Familiar with Agile Methodology

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