Business Analyst - Telecom

Date: 16 Feb 2024

Location: Singapore, Singapore

Company: Singtel Group

At Singtel, our mission is to Empower Every Generation. We are dedicated to fostering an equitable and forward-thinking work environment where our employees experience a strong sense of Belonging, to make meaningful Impact and Grow both personally and professionally. By joining Singtel, you will be part of a caring, inclusive and diverse workforce that creates positive impact and a sustainable future for all.



Looking for an opportunity to elevate your career? Our internal mobility program is just what you need! 

In Singtel Group, we strongly believe that our employees are our most valuable assets and are committed to creating a culture that supports your professional growth. By exploring new job opportunities within the company, you can expand your skill sets, gain exposure to different areas of the business, and build a diverse and fulfilling career. 


If you are keen to explore this position or would like to refer a friend, please apply with an updated resume attached. Should you have any questions or concerns, please do not hesitate to reach out to the Talent Acquisition Manager in charge. 


Be a Part of Something BIG! 


In Group IT, we create great technology that can change the future, and we're looking for people to be part of our digital and 5G journey. If you like to work in a dynamic, leading communications technology group to deliver innovations and excellence across the region, come join our digital, software engineering, data and cyber security teams!


Apply now, and ignite our digital future together.


Make an Impact by


  • Delivery
    • Attends requirement gathering/consult forum to understand business needs
    • Provide solution design to the impacted applications. Solution walkthrough to stakeholders
    • Performs build and test of the changes including creating testing scripts.
    • Performs defects investigation and provides fixes for change delivered (Including production)
    • Provides testing support for the application impacted during the test
    • Accountable for the development and execution of a coherent and aligned Billing and Customer Care delivery strategy, to achieve the in-year objectives.
    • Ensure that projects undertaken consistently meet all aspects of quality, time, and cost.
    • Ensure program/project delivery in accordance with Singtel IT strategic standards. 
    • Accountable for quality, on-time and customer satisfaction
    • Required to work outside working hours to support production cutover.
    • Required to manage and deliver urgent changes, including providing alternative interim solutions for short-cycle delivery


  • Consulting 
    • Uses professional knowledge, experience, and technical expertise to respond to questions and facilitate problem-solving.
    • Generally advises, influences and guides customers and business partners over whom there is no direct authority


  • Strategic Sourcing
    • Retain IP in heavy outsourced environment
    • Develop various sourcing strategies to get the most cost-effective outcome from vendors


  • Architecture 
    • Ensure architectural standards, guidelines, policies and best practices for technology and applications.
    • Relationship Management
    • Strategic vendor management, business, IT and provider alignment.
    • Maintains and forms alliances with recognized experts and with decision makers.


Skills for Success 


  • Tertiary education with Degree in Computer Science, IT, software or computer engineering fields or equivalent.
  • Minimum 5 years of relevant IT experience, preferably with Telco experience.
  • Experience in managing multiple business stakeholders and vendors.
  • Strong understanding of architectural principles and industry standards.
  • Experience in delivery in a complex and high pressure environment.
  • Strong customer focus with a commitment to delivery of quality services.
  • Strong vendor management experience with successful track record of driving to an outcome
  • Knowledge of telecommunication systems, technical and engineering concepts as well as business operations and processes.
  • Ability to keep abreast of the new technologies with a view of implementing them to increase productivity and efficiency of the organization.
  • Demonstrable background in the design, implementation, measurement and tracking of operational key performance indicators.
  • Detailed understanding of the end-to-end software life cycle, operational and support procedures and processes.
  • Possess excellent communication, collaboration, presenting and influencing skills, particularly in liaison with internal & external service providers.
  • Self directed and motivated to achieve project milestones.
  • Negotiations skills.
  • Possess the ability to exercise independent and effective judgment.
  • Strong analytical skills, meticulous, energetic, innovative, able to work well in a team and under pressure.
  • Good interpersonal skills, resourceful, take ownership, able to conceptualize.
  • Ability to generate creative solutions for work situations, encourage and embrace new and untested approaches.
  • Display a disciplined but flexible approach to problem solving.
  • Work well under pressure and to tight deadlines.
  • Database: Oracle (SQL Developer/SQL script.
  • Language: Java/shell script.


Rewards that Go Beyond  


  • Hybrid work arrangements  
  • Full suite of health and wellness benefits   
  • Ongoing training and development programs   
  • Internal mobility opportunities


Your Career Growth Starts Here. Apply Now! 


We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated. 


Hiring Manager: Atul Bhalerao

Talent Acquisition Manager: Alan Zeng